Senior Manager of Business Intelligence & Experience

<div class="content-intro"><p>Crowell &amp; Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.</p></div><p><span style="text-decoration: underline;"><strong>Job Summary</strong></span></p> <div> <div class="wysiwyg spl-whitespace-normal [word-break:break-word]"> <p>The Senior Manager of Business Intelligence &amp; Experience will lead the strategy, implementation, and long-term stewardship of the firm’s business intelligence platform (Foundation). This role will also oversee the development of reporting and analytics tools that enable data-driven decision-making and support business development, marketing, and firm leadership initiatives.</p> <p>Acting as a strategic partner across departments—including Business Development, Innovation, IT, and practice leadership—this individual will ensure data is well-governed, accessible, and actionable. They will drive user adoption, optimize data systems and structures, and deliver insights that enhance client engagement, market positioning, and operational performance.</p> <p><strong><u>Job Responsibilities</u></strong></p> <ul> <li>Own the firm’s business intelligence strategy,&nbsp;including the successful implementation, governance, and long-term optimization of Foundation and associated analytics platforms.</li> <li>Lead cross-functional initiatives&nbsp;to align data, systems, and reporting processes with firm business development and marketing priorities.</li> <li>Manage the end-to-end implementation&nbsp;of Foundation, including configuration, taxonomy design, data mapping, integration planning, and rollout strategy.</li> <li>Oversee the ongoing administration and development&nbsp;of the firm’s experience management system and integrated modules, ensuring continuous improvement and alignment with evolving business needs.</li> <li>Design and direct the firm’s business intelligence reporting strategy,&nbsp;developing Power BI dashboards and reporting tools that deliver actionable insights for leadership, practice groups, and business development teams.</li> <li>Lead data governance efforts,&nbsp;establishing and enforcing data quality standards, processes, and protocols to maintain clean, reliable, and trusted information across systems.</li> <li>Collaborate with firm leadership, lawyers, and business services t