Senior Manager of Conflicts

<div class="content-intro"><p>Crowell &amp; Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.</p></div><p><span style="text-decoration: underline;"><strong>Job Summary</strong></span></p> <p>The Senior Manager of Conflicts leads and develops the department’s operations team, ensuring both high technical standards and effective people management. This role is responsible for safeguarding the accuracy of conflict checking processes, maintaining data integrity, and driving continual improvement through the use of technology. By fostering a high-performing staff and implementing best practices, the Senior Manager enhances client service, manages risk, and supports organizational compliance with firm policies. This leader collaborates cross-functionally and serves as the department’s technical authority, while cultivating ongoing professional growth and engagement within the team.</p> <p><span style="text-decoration: underline;"><strong>Job Responsibilities</strong></span></p> <ul> <li>Overall management of department’s non-legal staff performance and development, staff levels (work schedules, leave requests, lunch hours, etc.) and oversight of distribution of work to ensure appropriate prioritization and efficiency.</li> <li>Oversees conflict checking process, new matter intake, and related research to maintain accuracy, efficiency, and compliance in partnership with department leadership and other key stakeholders.</li> <li>Evaluates, documents and improves operational procedures and services relating to new matter intake and evaluation using technology; champion adoption and integration of new systems and software.</li> <li>Develop and test contingency plans to ensure operational resilience and data integrity in the event of disruptions.</li> <li>Implement and monitor processes to protect firm and client information, ensuring compliance with legal and ethical requirements.</li> <li>Lead and participate in special projects such as client due diligence, lateral clearance, and department organization changes.</li> <li>Design and deliver training for new hires, including conflicts attorneys, and ongoing technical upskilling across the department.</li> <li>Primary interface with technology vendors to include project management, troubleshooting, training, upgrades, implementation, as well as analysis of