IT Support Specialist

Department: Information Technology About Us: Ballard Spahr is a renowned national law firm with more than 750 lawyers across 19 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, and friends, and strong leadership that provides support and encouragement for career growth. Our IT Support Specialists are responsible for the daily support and maintenance of Ballard Spahr office-based technology, including all conference room, collaboration room and desktop-based communication technologies. The selected individual will provide support for desktop and laptop computers, mobile technologies, as well as supporting voice and video-based application connectivity. Why Join Us? Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firm’s executive leadership. Professional Development: Take advantage of continuous learning opportunities and avenues for career growth. Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds. Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service. Your Role: As an IT Support Specialist within our Information Technology team your responsibilities include, but are not limited to: Manage and support conference room technology that is deployed firm-wide. Manage, maintain and support all office-based technology including, but not limited to, desktop-based hardware, mobile devices (Android, Apple) printer and copiers. Maintain accurate and up to date records detailing all inventory of assigned hardware equipment in the Phoenix office. Identify incident specific information for each request for support. Coordinate with the Director of Office Administration daily, to ensure Information Technology-related needs within the office are addressed or escalated appropriately. This includes moves, adds, changes and other tasks. Investigate user issues, involving other organizational groups as needed, and work to timely resolution. Ensuring customer satisfaction. Resolve, escalate, document and follow-up on user-related outages and incident. What We’re Looking For: Growth Mindset: Self-motivated with a passion for continuous learning and problem-solving. Communication: Strong verbal and written communication abilities. Detail-Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently without loss of efficiency or accuracy. Independent Judgement: Exercise independent judgement to identify solutions to challenges as they arise and make sound decisions. Required Experience: High School Diploma/GED required. Bachelor’s degree in a technology-related field of study preferred or a combination of education and related experience. 3+ years of relevant experience and a thorough understanding of desktop and