Manager of Conference Services

<div class="content-intro"><p>Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.</p></div><p><strong>Job Summary:</strong></p> <p>The Conference Services Manager has a general responsibility for the technical and operations support of all conference services including audio visual, , computer equipment and other conference-related activities in all the firm’s offices. Additionally, the Manager oversees support to the customer community including, but not limited to, managing the conference technology asset inventory, maintenance of conference technology equipment, and guaranteeing that all Conference Service representatives have the support tools and knowledge needed to fulfill requests.</p> <p><strong>Job Responsibilities:</strong></p> <p>•    Designs and implements support policy and procedures for the Conference Services team.<br>•    Manages and supports the Conference Technology team with day-to-day tasks.<br>•    Works and coordinates with Director of Administration, Receptionists, Operations, Front Desk staff and Catering Services to ensure excellent Conference Service is provided as requested by conference event coordinator or owner.<br>•    Determines the cause of customer dissatisfaction involving conference technology. Makes immediate corrections where applicable.<br>•    Keeps management informed of all equipment problems and their resolution. Submits regular failure/success reports and maintains log of support activity including VTC usage, conference room technology setups, and web accounts, etc.<br>•    Develops and maintains procedures governing the operation and maintenance of all Conference Technology equipment.<br>•    Develops baseline measurements of support activity and periodically reviews and re-measures to ascertain the effect of environment changes.<br>•    Responsible for the overall direction, coordination, improvement and evaluation of Conference Technology.<br>•    Participates in the planning, policy and decision making discussions involving production, system availability, workflow and problems which may negatively impact system performance.<br>•    Continually improves technical proficiency through research, self-training and participation in internal a