Technical Support Representative

<div class="content-intro"><h3 data-section-id="1omse2h" data-start="71" data-end="125"><span><strong data-start="75" data-end="123">About Brick...</strong></span></h3> <p data-start="126" data-end="390">Brick is transforming how people interact with technology—helping people minimize distractions, reclaim focus, and live more intentionally. Our physical device and companion app turn smartphones from sources of distraction into tools for presence and productivity.</p> <p data-start="392" data-end="586">We’re on a mission to help people take back control of their time and attention so they can focus on what matters most—and we’re building a team of thoughtful, driven people to make that happen.</p></div><p><strong>Job Summary / About the Role:</strong></p> <p>We’re looking for a Technical Support Representative to help deliver an exceptional support experience for Brick customers. This role is critical in resolving complex technical issues, identifying patterns in customer feedback, and helping improve the overall product and support experience.</p> <p>You’ll work closely with customers and internal teams to troubleshoot issues, surface insights, and ensure our support resources stay accurate as the product evolves. This is a high-impact role for someone who enjoys problem-solving, clear communication, and helping people navigate technical challenges.</p> <p>This role is ideal for someone seeking flexible, part-time work - such as a college student or stay-at-home parent - who is excited to contribute to a mission focused on building healthier relationships with technology.</p> <p><strong>What You’ll Do:</strong></p> <ul> <li>Investigate and resolve complex technical customer issues and escalations</li> <li>Identify recurring issues and escalate them to Engineering</li> <li>Respond to App Store and Play Store reviews</li> <li>Maintain and update Help Center and knowledge base content</li> <li>Support weekly product updates by ensuring documentation stays current</li> <li>Surface customer insights to help improve product and support experience</li> </ul> <p><em>The hourly rate for this position is $18-20 per hour, with final compensation determined based on experience, skills, and qualifications.</em></p><div class="content-conclusion"><p data-start="180" data-end="474"><strong data-start="180" data-end="202">What we care about</strong><br data-start="202" data-end="205">We’re building a team of people who take ownership, move with focus, and care deeply about the quality and impact of their work. We hold a high bar, prioritize what matters, and believe the best ideas come from thoughtful, driven individuals who are trusted to execute.</p> <p data-start="476" data-end="733"><strong data-start="476" data-end="503">Compensation & benefits</strong><br data-start="503" data-end="506">We offer competitive compensation, meaningful equity, and comprehensive benefits for you and your family. We also prioritize flexibility, time to recharge, and a culture that supports both high performance and sustainable work.</p> <p data-start="735" data-end="813" data-is-last-node="" data-is-only-node="">If you’re excited about our mission and this role, we’d love to hear from you.</p></div>