Enablement Manager
Morgan & Morgan
Boston, MA
<div class="content-intro"><p><span style="font-weight: 400;">At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.</span></p></div><p><strong>Summary</strong></p> <p>Our Operations Team is growing! We're looking to bring on an <strong data-stringify-type="bold">Enablement Manager</strong> who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.</p> <p><strong>Responsibilities</strong></p> <p>• Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals<br>• Monitor and enforce compliance of case staff while promoting a positive work environment<br>• Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards<br>• Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)<br>• Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner<br>• Establish, enable, and execute additional processes for auditing performance<br>• Review metrics to proactively identify areas of improvement for case staff<br>• Facilitate case staff training with internal Learning and Development Team<br>• Guide case staff to negotiate claims proactively and aggressively to settlement<br>• Contribute to team strategic initiatives and help build shared standards and processes<br>• Communicate firm goals and vision to staff<br>• Onboard new hires and facilitate shadowing with other litigation staff members<br>• Build relationships with case staff and attorneys in each region</p> <p><strong>Qualifications</strong></p> <p>• Bachelor’s degree in business administration or related field or equivalent work experience<b
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