Billing Manager

Job Summary & Objectives The Billing Manager is responsible for leading and overseeing the daily operations of a team of Billing Coordinators, ensuring accurate, timely, and compliant billing practices across the Firm. This role works closely with attorneys, firm leadership, and cross-functional teams to drive operational efficiency, maintain high service standards, and support the Firm’s financial objectives through consistent billing execution and proactive issue resolution. Essential Job Duties & Responsibilities Lead, train, coach and mentor a team of Billing Coordinators, providing day-to-day management, workload oversight, and clear direction to meet daily, weekly and monthly billing deadlines, as well as short- and long-term goals and objectives of the department and Firm Manage team workflows and assignments to ensure balanced coverage, timely billing, and adherence to Firm policies, procedures, and client-specific billing requirements. Conduct regular 1:1 meetings with Billing Coordinators to review unbilled inventory, e-billing status reports and billing issues. Develop and guide staff to perform in accordance with billing policies and procedures, including timely follow-up and high-quality resolution of issues Proactively review inventory and consistently drive towards timely billing, anticipate issues and escalate as needed Aggregate and report monthly on billing projections and provide various analyses as requested on inventory Maintain active lines of communication within and between departments and with attorneys to resolve billing issues, and provide effective feedback and problem resolution Partner with management and other departments to assist with testing, implementation, documentation, and adaption of system enhancements and process improvements Participate in hiring, onboarding, performance management process, including providing feedback, setting expectations, and addressing performance issues when standards are not met Attend Partner meetings with Billing Coordinators, as needed, to support billing discussions, ensure service quality, and identify opportunities for process improvement Enforce guidelines set by Senior Management, implement changes and improvements, and recommend enhancements to billing methods, workflows, and procedures to improve efficiency and effectiveness. Participate in departmental and management meetings to discuss ongoing initiatives and projects, escalated billing issues, and recommendations for resolution. Ensure effective administration and communication of departmental and Firm policies and procedures Coordinate and provide coverage during absences of other managers and team members to maintain continuity of service. Work on special assignments and analysis as needed; coordinate with clients, Partners and firm management regarding projects, requested reports and analysis Perform other duties as assigned Education Required Bachelor’s degree required Preferred Degree in Accounting or Busin