Associate Director, Digital Adoption & Enablement

The Associate Director, Digital Adoption & Transformation is a strategic leader driving firmwide adoption of legal technology, collaboration tools, AI‑enabled capabilities, and modern ways of working. Sitting within Practice Solutions in the firm’s Knowledge & Innovation Department, the role leads a team of digital adoption professionals focused on scaling engagement, governance, and training programs that elevate the employee experience, enhance legal service delivery, and maximize the value of technology investments. In close partnership with AI enablement leadership, the role helps teams responsibly integrate AI into daily workflows and evolving practice needs. A core focus of the role is change leadership—guiding lawyers and business professionals through technology‑enabled and AI‑driven transformation. Through clear communication, targeted training, and strong stakeholder engagement, the Associate Director ensures employees embrace tools and workflows that increase productivity and support exceptional client service. The role also oversees the governance and evolution of the firm’s intranet and collaboration platforms to drive usability, consistency, and sustained engagement. By aligning adoption efforts with firm priorities, this position accelerates a culture of innovation, adaptability, and continuous improvement. Key Responsibilities Adoption Strategy + Change Leadership Lead a firm‑wide digital adoption and change management strategy to drive aligned, smooth, and sustained technology adoption. Collaborate closely with AI enablement leadership to drive responsible adoption of AI‑enabled tools, establish governance for prompt libraries and community workflows, and build firmwide AI literacy. Oversee targeted training, learning pathways, and communication campaigns that build digital fluency, increase awareness, and reinforce desired adoption behaviors. Engage firm stakeholders and leadership in building a network of digital champions across practice groups to model modern, technology enabled ways of working. Define adoption/engagement metrics and KPIs. Monitor adoption trends and user insights to identify barriers, guide continuous improvement, and inform future transformation initiatives. Provide executive level insights and recommendations to Practice Solutions leadership and firm management. Digital Workplace & Intranet Experience Lead the strategic roadmap and continuous evolution of the firm’s digital workplace—including the intranet and related platforms—to deliver a connected, intuitive, and personalized employee experience that supports knowledge discovery, collaboration, and seamless daily workflows. Partner within and across departments to ensure digital workspaces are user‑centric, accessible, and aligned with firm priorities, integrating tools and content into a cohesive, frictionless ecosystem. Use analytics, behavioral insights, and user feedback to optimize platform functionality, improve findability, and drive