Senior Manager, IT Communications

Job Summary & Objectives The Senior Manager of IT Communications leads the firm’s efforts to plan, communicate, and drive adoption of technology changes. This role is responsible for developing change strategies, overseeing IT-related communications, and ensuring users are prepared for new systems, tools, and processes. The role also manages the IT Communications team, providing direction, coaching, and support to help deliver clear, timely messaging across IT initiatives. It involves close collaboration with IT project teams, business stakeholders, and the IT Training team to support successful rollouts and long-term adoption. Essential Job Duties & Responsibilities Lead change and adoption planning for firmwide IT projects and technology rollouts Define and maintain consistent change management methods, tools, and templates to support IT-driven initiatives and user adoption Identify user impact, stakeholder groups, and the right adoption approach for each initiative Manage the IT Communications team, setting priorities and supporting their professional development Direct the IT Communications team to plan, review, and deliver user-focused messaging for IT initiatives Partner with IT Training to coordinate learning resources and support user readiness Develop and manage integrated change and adoption plans, including communications, training, and stakeholder engagement Align change activities with project timelines and IT delivery processes Gather business feedback and adjust messaging or support plans as needed Monitor adoption outcomes and share insights to improve future rollouts Help build and maintain templates, processes, and standards for repeatable change execution Education Required Bachelor’s degree in Business, Communications, Information Systems, or a related field Preferred Change Management certification (e.g., Prosci, ADKAR) Skills and Experience Experience leading user-facing change for IT initiatives such as application rollouts, upgrades, or system/process changes Strong understanding of how users adopt and adapt to new technology in a business setting Proven ability to manage internal communications for technology initiatives, including supervising communications professionals Working knowledge of training strategies and how they support user adoption Skilled at working across technical and business teams, including project managers, developers, trainers, and stakeholders Excellent communication, planning, and stakeholder engagement skills Comfortable managing multiple projects and shifting priorities 6–8 years of experience in IT change management, user adoption, internal communications, or training Salary Information NY Only: The estimated base salary range for this position is $190,000 to $215,000 at the time of posting. The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of e