Manager, Legal Operations

NA The Role Summary The Manager, Legal Operations is a key operational role within the Firm's global Legal Operations team, supporting the delivery of high-quality legal operations services across the Tech Disputes practice and associated client portfolios. Reporting to the Senior Manager, Legal Operations, this role is responsible for executing and maintaining operational processes, supporting financial oversight at the matter level, and contributing to client service delivery in close collaboration with legal teams and cross-functional colleagues. The Manager will take ownership of day-to-day operational workflows, assist in managing local counsel coordination, and support the preparation of financial and operational reporting. They will work alongside the Senior Manager to implement process improvements and technology tools, and will play an active role in supervising and developing the Legal Operations Analysts. The Manager will build trust and nurture relationships with internal and external clients and will coach others to be role models of client service by being responsive, flexible, and professional. The Manager will contribute to a culture of continuous improvement and operational excellence, supporting the Senior Manager in driving initiatives across the team. Main Duties and Responsibilities In collaboration with the Senior Manager and Director of Legal Operations, support and strengthen the Firm’s legal operations capabilities and pipeline of work, assisting Partners and lawyers in utilizing Legal Ops support on their matters and portfolios. Operational excellence and process support: Implementing and maintaining standardized workflows and operational procedures across client matters, supporting tailored frameworks developed by the Senior Manager Conducting process mapping exercises to identify inefficiencies and assisting in the development of improvement proposals Executing implementation plans that align with department objectives, supporting the Legal Ops team in delivering operational outcomes Supporting the roll-out of standardized processes across practice areas, serving as a point of contact for operational queries from legal teams Monitoring adherence to agreed workflows and flagging issues to the Senior Manager for resolution Contributing creative thinking when developing innovative ideas, proposals, and solutions to operational challenges Financial management and reporting: Managing concurrent matters across a portfolio to provide financial and operational oversight, including collaboration with legal teams to draft and submit budget proposals, tracking actual costs against budget, and proactively addressing variances Conducting financial modeling and profitability analysis across client portfolios to support strategic decision-making Working with Senior Manager in preparing budget proposals and fee estimates Preparing and maintaining operational dashboards and financial reports, providing regular visibility into matter st