Senior Analyst, Infrastructure Service Operations - Hardware Asset Management (HAM)

JOB SUMMARY & OBJECTIVES The Infrastructure Service Operations Hardware Asset Management Sr. Analyst will support the day-to-day lifecycle management of IT hardware assets across the organization. This position will play a critical role managing and tracking IT hardware assets, ensuring compliance with organizational standards, and facilitating the efficient deployment of IT resources. ESSENTIAL JOB DUTIES & RESPONSIBILITIES Inventory Management: • Ensures a complete inventory of IT assets owned and managed by stakeholders, is maintained within the asset management repository. • Work with stakeholders to ensure hardware is discoverable or manually added to the asset management repository. • Conduct regular hardware audits to maintain accurate records of all IT assets, including serial numbers, location, status, configuration, and condition in collaboration with stakeholders. • Track hardware purchases, deployments, transfers, and retirements within the organization. • Utilize asset management software to effectively manage and visualize hardware inventory data. Lifecycle Management: • Engages with the procurement, deployment, and retirement of IT assets according to established lifecycle procedures. • Manage the procurement process for new hardware, including vendor evaluation • Collaborates with procurement and vendor management teams to utilize experience with contract management and negotiations. • Coordinate hardware deployments to end-users, ensuring proper configuration and setup. • Monitor hardware health and performance through regular maintenance checks and updates. • Engages in problem-solving sessions to address process and service improvements and technology enhancements. • Plan and execute hardware refresh cycles to maintain optimal performance and security standards. Policy Development and Compliance: • Maintain clear and detailed documentation for all asset management processes. • Develop and enforce company hardware asset management policies, including standards for asset tagging, disposal procedures, and security protocols. • Ensure adherence to industry best practices and compliance regulations regarding hardware management. • Communicate hardware policies and procedures to stakeholders across the organization. • Develop and maintain standard operating procedures (SOPs) and Work Instructions for IT Asset Management processes. Reporting and Analysis: • Generate regular reports on hardware asset utilization, cost analysis, and potential risks to inform decision-making. • Identify trends and areas for improvement in hardware management practices. • Analyze data to optimize hardware procurement and disposal strategies. • Provides recommendations and insights to management based on data-driven analysis. EDUCATION REQUIRED • Bachelor’s degree or equivalent work experience SKILLS AND EXPERIENCE REQUIRED • 2-3 years of experience in IT asset management, infrastructure support, or a related field • Proficiency in IT asset managem