Manager, IT Delivery

Job Summary & Objectives The IT Delivery Manager is responsible for implementing best practices for IT delivery and serves as a critical link between technical teams and ensuring fulfilment of business and technical objectives. This role involves coordinating the delivery of IT projects, system enhancements, business-as-usual activities, and break-fix tasks ensuring they are delivered on time, within scope and within budget. Key responsibilities include managing team members, liaising with IT stakeholders, supervising execution, and ensuring adherence to established quality standards. Essential Job Duties & Responsibilities Planning Implement best in class processes and procedures driving IT delivery, ensuring a continual improvement mindset Lead or support IT planning activities including defining work plans, resource needs, and timelines for IT activities across multiple initiatives Execution Manage and support the delivery of IT initiatives across multiple teams and work types Coordinate and guide delivery activities using agile principles and the appropriate approach, including Agile, Waterfall, or hybrid, depending on the nature of the work. Track milestones and deliverables across the IT portfolio to ensure that work stays on schedule and within budget Change Management Manage scope changes internally in IT and from outside stakeholders and ensure appropriate due diligence is followed, including overall IT Delivery impact analysis Stakeholder Engagement Coordinate with application, infrastructure, support, QA, and product teams to ensure alignment on deliverables and timelines. Provide oversight to ensure updates are regularly communicated by IT to various stakeholders, i.e. Business Relationship Managers and Project Management Office on IT delivery status, issues, risks and accomplishments of IT Delivery tasks Act as a primary point of contact for Project Management Office, understanding needs and expectations and managing the information flow to and from IT Risk Management Monitor ongoing delivery to identify risks, blockers, or changes in scope and adjust plans accordingly Reporting Provide delivery visibility through tools such as Azure DevOps, ServiceNow, or similar platforms Creation and distribution of reporting that provides metrics and insights into overall IT delivery progress and performance. Communication Communicate delivery status and issues to IT stakeholders, surfacing needs for decision-making or escalation Quality Mentor IT Delivery team members to build a high performing delivery team Ensure that deliverables and work product meet the required quality standards Establish feedback mechanism to improve delivery processes Education Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience Skills and Experience 7+ years of experience in IT delivery or coordination roles involving cross-functional teams Familiar with both Agile (including Scrum) and Waterfall del