Billing Manager

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. We invite you to explore the position below and to submit your application to join our team! The Billing Manager is responsible for managing all aspects of the firm’s Billing team, including team member leadership and management, workflow coordination, and team growth and development. The Billing Manager acts as an information and quality control manager for the group. Essential Duties and Responsibilities: Provide holistic updates about billing to team leadership. Review and/or prepare daily, weekly, or monthly reports as required. Review and monitor Billing transactions and activities to ensure accuracy, completeness, timeliness, and conformance to company policies. Develop strategies and tactics to optimize workflow. Work with attorneys and Legal Support to design and develop invoicing to meet client needs and guidelines. Address and respond to customer inquiries about billing, providing a high level of customer service. Act as a liaison and escalation point between the Legal team, Billing team, and other Troutman teams. Act as departmental representative at various meetings. Monitor timekeeping policies and procedures to ensure client guidelines are followed. Oversee the Billing process and ensures successful monthly close cycle. Manage, develop, and advocate for the Billing team; identify areas of opportunity for individual team member’s development and work with leadership and the team trainer to train and develop team members. Hold regular One-on-One and departmental meetings with team members; conduct mentoring/development discussions with directs reports. Maintain team expectations to ensure that they are understood by each team member and monitor them for compliance; evaluate direct reports performance; address personnel issues as needed and in a timely matter. Utilize technology resources to maximize efficiency while maintaining the highest level of professionalism. Exercise considerable judgment and discretion in establishing and maintaining good working relationships with both attorneys and staff. Knowledge, Skills and Abilities: Ability to work and deliver in a fast-paced under pressure. Highly knowledgeable in operational strategies/business models for Billing. Highly knowledgeable in Billing application functionality/capabilities. Highly knowledgeable about legal accounting processes. Broad understanding of Aderant or another legal billing application and can utilize the system capabilities to implement billing solutions. Understands various software systems applicable to the law firm billing, cash application and collection functions. Ability to lead a team, focusing on personnel and process improvement. Has strong project management skills and the ability to prioritize and manage multiple initiatives simultaneously. Possesses excellent written and verbal communication skills. Strong analytical, organizational, interpersonal and presentation skills. Capable of analyzing complex problems and recommending and/or implementing solutions. Proficient in the use of Microsoft Word and Excel. Education and/or Experience: Bachelor's degree; any combination of training, skills, and experience to perform the core responsibilities of the position may be considered. Minimum of five (5) years' experience managing a large team in a high-volume environment, with a track record of improved performance. Experience in a law firm preferred. Experience with eBilling preferred. The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com. Equal Employment Opportunity Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law. Compensation is dependent on several factors, such as position, location, market, education, training, and/or experience. Hiring Salary Range: $125,000.00 - $145,000.00 About Us Your experience is our difference. We aim to make a tangible and lasting difference for you and your business. As a client of our firm, you can expect us to be ahead of the curve in your industry, start closer to the right answer on your issue, and create more value. What drives you, drives us. Troutman Pepper Locke helps clients solve complex legal challenges and achieve their business goals in an ever-changing global economy. As a firm of more than 1,600 attorneys in 35 offices in the U.S., UK, and EU, including the 10 largest U.S. legal markets, we serve clients ranging from multinational companies to new market entrants across all major industry sectors, and offer differentiated experience in energy, financial services, health care and life sciences, insurance and reinsurance, private equity, and real estate. We put clients first. This service ethic manifests itself in everything we do, including through Troutman Plus, our market-leading client value program. Through Troutman Plus, we collaborate with clients to understand their unique needs and deliver customized solutions that add real value to their business. A true service culture thrives on an inclusive environment of mutual support and collaboration — values we emphasize at every level of our firm. Delivering the best service to you depends on a work environment that embraces respect, inclusiveness, and teamwork, empowering every individual to contribute. The best ideas emerge when everyone has a seat at the table. Corporate responsibility is central to our mission as we reach out to the communities we serve in meaningful partnerships and pro bono work. Individuals and groups firmwide contribute time and talent to the civic, cultural, charitable, educational, and professional organizations that matter to them.