SMB Customer Success Manager Customer Success Remote , Canada

Product Products Recording 4K video and audio recorder. Editing AI, text-based video editor. Live Streaming For livestreams in full HD. Webinars Host, record, and repurpose. Hosting Podcast publishing and analytics. Features Transcribing Magic Clips Captions Magic Audio AI Show Notes Async Recording AI Co-Creator Apps Mac App Mobile Apps Explore AI Tools Solutions For Podcasters Producers Marketers Use cases Podcasts Video marketing Webinars Learning & development Internal communications Virtual conferences Video testimonials Tutorial videos Resources Learn Riverside University Blog Free tools Webinars Masterclass Community Case studies Creators Newsletter Community hub Recorded on Riverside Support Help Center Contact support Blog University For Business Pricing Contact Sales Login Start for Free <- See all open roles SMB Customer Success Manager Customer Success Toronto , Canada Description For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease. Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button. About the Customer Success Team Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you. On your day-to-today You will manage a portfolio of SMB customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. You’ll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success. Location: This is a remote role based in Toronto, ON Canada with a requirement to work Eastern time zone business hours. Requirements: What you bring to the table: At least 1 years of experience in customer success/ customer support in a SaaS environment. Experience managing a high velocity of accounts Desire to work remotely in a fast-paced startup environment Passion to apply your tech-savviness to learn Riverside’s product functionality An ability to excel in achieving KPIs and targets Strong verbal and written communication skills in English Strong analytical and problem-solving skills Ability to prioritize, organize, and execute multiple tasks with deadlines Join us at Riverside and be a part of our mission to empower creators and businesses to tell their stories and amplify their voices! Apply for this Position Company About us Careers Partners Affiliate Program Product Pricing For Teams FAQ Support Features Mobile App Editor Media Board Clips Use Cases Learning & Development Podcasts Blog Customer Testimonials Virtual Conferences Live Show Split-screen video Internal Communications Resources Blog Case Studies Riverside University Hit Publish Podcast Help Center Tools Podcast Name Generator YouTube name generator Mic test Webcam test Podcast Transcript All Tools Video Recording Software Video Podcast Software Podcast Software Audio Recording Software Podcast Recording Software WAV to MP3 Podcast guides How to Start a Podcast | Complete Step-by-Step Guide for 2022 How to Start a Podcast on YouTube in 7 Steps [2022 Guide] How To Record A High-Quality Podcast Remotely [in 2022] Video Podcast Software: Record, Edit & Publish a Video Podcast © RiversideFM, Inc. Terms Privacy Cookies