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Health Program Assistant

Danbury Commercial Law Group

City of Danbury, CT

<div style="text-align: center;">The City of Danbury is announcing an Open Competitive Exam for the position of Health Program Assistant</div> Statement of Duties:&nbsp;The employee provides bilingual/trilingual customer service, public health education, and administrative support to the Health and Human Services Department, including but not limited to clerical tasks such as data entry, timekeeping, processing inquiries, coordinating purchase orders, and assisting staff. The employee also supports the development and delivery of community health education initiatives, outreach activities, and health promotion programming targeting Danbury residents, with emphasis on populations with limited English proficiency. Responsibilities also include performing related duties as required.&nbsp;Supervision Required: The employee works under general supervision, receiving guidance from either the Associate Director of Community Health or Director of Health and Human Services. While familiar with routine procedures, the employee exercises substantial independence in planning, organizing, and carrying out assignments, using initiative and determining appropriate work methods. Supervisory input is provided for new or complex tasks, and work is reviewed periodically for technical accuracy, policy compliance, and overall progress.&nbsp;Supervisory Responsibility: The employee is not regularly required to supervise other employees. Work operations are subject to frequent, abrupt and unexpected changes in deadlines, volume of work, sudden emergencies due to uncontrollable circumstances.Confidentiality: The employee has regular access at the departmental level to a wide variety of confidential information, including personnel records, medical records, client records, criminal investigations, court records, and financial records.Accountability:&nbsp; &nbsp;Consequences of errors or poor judgment may include missed deadlines, adverse public relations, jeopardize programs, danger to public safety, legal repercussions, and/or monetary loss.Judgement: The work requires examining, analyzing and evaluating facts and circumstances surrounding individual problems, situations or transactions, and determining actions to be taken within the limits of standard or accepted practices. &nbsp;Complexity: The work consists of the practical application of a variety of concepts, practices and specialized techniques relating to a professional or technical field, including public health principles, health literacy strategies, and community education methods. &nbsp;&nbsp;Work Environment:&nbsp; &nbsp;The work environment includes work in a municipal office setting subject to frequent interruptions, as well as community-based settings when conducting outreach or health education activities. &nbsp; Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. &nbsp;Work Schedule: Work scheduled overtime and be available for emergency overtime when the need arises by responding to overtime call outs before and after standard scheduled hours of work. &nbsp;Work a temporary, alternative schedule or shift as requested by the supervisor due to emergency situations in the community. Some evening or weekend hours may be required to support community health education events and outreach programs.&nbsp;Nature and Purpose of Relationships:&nbsp; &nbsp;Relationships are primarily with co-workers and the public involving frequent explanation, discussion or interpretation of practices, procedures, regulations or guidelines in order to render service, plan or coordinate work efforts, or resolve operating problems. &nbsp; Other regular contacts are with service recipients, community organizations, schools, faith-based institutions, and employees of outside organizations. &nbsp;The employee serves as a frontline liaison for public health education, requiring extraordinary courtesy, tact and diplomacy, particularly when addressing health misinformation or working with underserved and limited English proficiency populations. &nbsp;Occupational Risk:Duties generally do not present occupational risk to the employee. &nbsp;Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.<ul style="margin-bottom: 3pt;"><li>Provides bilingual/trilingual customer service in English and Portuguese and/or Spanish to the general public via phone, mail, email, and in-person interactions, addressing inquiries related to department services, procedures, and public health topics.&nbsp;</li><li>Receives and directs callers appropriately and facilitates effective communication between residents with Limited English Proficiency and department staff through consecutive, first-person interpretation.</li><li>Develops, translates, and disseminates culturally and linguistically appropriate public health education materials in English and Portuguese and/or Spanish, including flyers, brochures, facts sheets, and social media content, to promote awareness of public health related topics.&nbsp;</li><li>Plans, coordinates, and participates in community health education events, health fairs, and outreach activities, including scheduling, logistics, material preparation, and on-site staffing, to increase access to health information and department services among underserved populations.&nbsp;</li><li>Assists in delivering health education presentations and workshops to community groups, schools, faith organizations, and social service agencies, translating complex public health concepts into accessible, plain-language content appropriate for diverse audiences.&nbsp;</li><li>Supports the implementation of public health awareness campaigns by tracking outreach metrics, compiling participation data, and preparing summary reports to evaluate program reach and effectiveness.&nbsp;</li><li>Collaborates with community partners, nonprofit organizations, and healthcare providers to coordinate health education referrals and ensure residents are connected to appropriate services and resources.&nbsp;</li><li>Performs a wide range of clerical and administrative support tasks, including data entry, filing, copying, handling multi-line phone systems, processing mail, managing records, and preparing reports and correspondence.&nbsp;</li><li>Maintains complex and confidential files and enters client-level data related to housing and services for homeless individuals and families.</li><li>Supports field staff in scheduling appointments and processing license applications; administers licensing and permit functions, collects related fees, and prepares deposits.&nbsp;</li><li>Ensures compliance with standards, prepares routine operational reports, and posts legal and health-related information.</li><li>Provides coverage for Clerk Typist I as needed and assists with proofreading department documents, correcting grammar and usage.&nbsp;</li><li>Coordinates calls for service on office equipment and appliances.</li><li>Prepares and processes expenditure reports, requisitions, and purchase orders in accordance with established procedures.&nbsp;</li><li>Communicates with vendors to obtain quotes, confirm order accuracy, and resolve shipment issues.&nbsp;</li><li>Maintains purchasing documents and vendor records.</li><li>Manages conference room reservations.&nbsp;</li><li>Supports grant applications and programs, including grants related to public health education and community outreach initiatives. &nbsp;</li><li>Assesses and produces eviction-related notices regarding goods storage and auction.</li><li>Travels between department locations to deliver correspondence.</li><li>Manages all aspects of environmental health licensures, including receipt and review of applications, approval and payment processing, providing technical assistance to applicants, and mailing licenses.</li><li>Assists with the writing of notices of violation and supports the processing, maintenance, tracking, and execution of tasks related to Environmental Bonds.&nbsp;</li><li>Performs related responsibilities as required.</li></ul>Required Minimum Qualifications:Education and Experience: Must have a High School

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