Applications Solutions Engineer III

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. We invite you to explore the position below and to submit your application to join our team! The Applications Development department manages the Firm’s enterprise software, business intelligence systems, and integrations, providing top-tier support for related issues. The Application Solutions Engineer provides subject matter expertise as well as lead business process documentation, process improvement, business process automation, third-party software implementations, API integrations, cloud technology support, legal tech trend analysis, and software feature optimization, while also supporting the Firm’s broader technology systems and ensuring continued capability development for the broader team. The Application Solutions Engineer must complete annual security training and ensure information is used appropriately to protect the Firm’s data and infrastructure, in compliance with Firm policies on access, classification, security, and privacy. Essential Duties and Responsibilities: Serve as a subject matter expert (SME) for middleware technologies and automation platforms, mentoring junior staff and guiding best practices. Assist in bi-yearly disaster recovery (DR) exercises by validating application functionality and ensuring proper restoration of servers and services. Lead or contribute to root cause analysis (RCA) for critical incidents, documenting findings and implementing preventative solutions. Develop and maintain PowerShell scripts and other automation solutions. Monitor the health of automation processes and collaborate with developers to resolve issues as needed. Collaborate with software vendors and internal stakeholders to optimize third-party applications and integrations. Monitor system and middleware performance metrics to proactively identify and resolve issues. Participate in architectural reviews and provide input on system design decisions related to application infrastructure and integrations. Support monthly Accounting Month-End activities by monitoring application performance and system stability during critical financial processes. Provide ticket triage and third-level technical support for firm technology systems, including backend application support, system administration, automation, and DevOps practices. This includes working with application data, building API integrations for enterprise projects, and scripting with PowerShell and SQL. Participate in an on-call rotation to support after-hours system issues. Manage, implement, test, document, and support firm technology systems, with a focus on data quality, application-based solutions, and resolving system issues. Collaborate with support, training, engineers, developers, and database administrators to deliver scalable, reliable, and user-friendly solutions, particularly for Accounting, Information Governance, and Training departments. Follow CIO Organization and Application Development team standards, processes, and governance policies (e.g., change management, security, compliance). Deliver cross-training to Application Development team members on specific technologies and assignments, including middleware, automation platforms, and related tools. Guide development and maintenance of operational procedures and business process documentation by more junior team members to support firm systems and identify opportunities for training or automation; develop and maintain procedural documentation as needed and assigned. Use tools such as PowerShell and Microsoft Azure to automate operations, improve system efficiency, and reduce manual support tasks. Conduct research into software application products and services to support project planning, solution evaluation, and firm system support. Contribute to project planning and implementation efforts, including evaluating and deploying SaaS solutions with attention to configuration, security, and data migration. Provide technical leadership for the testing and evaluation of new and existing applications, ensuring readiness for deployment and training. Keep Support and Training teams informed of upcoming system changes and environmental updates. Communicate and collaborate effectively with peers, superiors, and cross-functional teams on support-related tasks and ongoing initiatives. Stay current with industry and legal practice trends, continuously developing skills and knowledge to enhance processes and team capabilities. Knowledge, Skills, and Abilities: Strong knowledge of enterprise software environments and systems integration techniques. Excellent problem-solving skills with the ability to analyze technology and business process issues to formulate and implement solutions. High levels of familiarity with computer industry products and services, especially those used in the legal industry. Comfortable with OS-level scripting languages such as PowerShell, batch files, shell scripts, or others. Advanced knowledge of Windows OS Intermediate knowledge of networking and security principles. Basic knowledge of SQL, with the ability to query database tables and understand database structures and relationships to diagnose data-related application issues. Demonstrated ability to develop strong working relationships across teams and levels, with strong experience in client-service delivery. Quick learner of technologies and adaptable to scope changes. Able to work effectively as part of a team. Excellent written, oral, interpersonal, and presentation skills. Familiarity with Aderant, iManage, and legal industry software is highly desirable. Ability to work extended hours with little notice. Education and/or Experience: Bachelor’s degree or any combination of training, education and experience that demonstrates the ability to perform the essential duties of the position. Minimum six (6) years of application support and implementation experience. Experience with Microsoft server and desktop OS support. Proven experience in overseeing the design, development, and implementation of software systems, applications, and related products. #LI-Hybrid The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com. Equal Employment Opportunity Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law. Compensation is dependent on several factors, such as position, location, market, education, training, and/or experience. Hiring Salary Range: $100,000.00 - $145,000.00 About Us Your experience is our difference. We aim to make a tangible and lasting difference for you and your business. As a client of our firm, you can expect us to be ahead of the curve in your industry, start closer to the right answer on your issue, and create more value. What drives you, drives us. Troutman Pepper Locke helps clients solve complex legal challenges and achieve their business goals in an ever-changing global economy. As a firm of more than 1,600 attorneys in 35 offices in the U.S., UK, and EU, including the 10 largest U.S. legal markets, we serve clients ranging from multinational companies to new market entrants across all major industry sectors, and offer differentiated experience in energy, financial services, health care and life sciences, insurance and reinsurance, private equity, and real estate. We put clients first. This service ethic manifests itself in everything we do, including through Troutman Plus, our market-leading client value program. Through Troutman Plus, we collaborate with clients to understand their unique needs and deliver customized solutions that add real value to their business. A true service culture thrives on an inclusive environment of mutual support and collaboration — values we emphasize at every level of our firm. Delivering the best service to you depends on a work environment that embraces respect, inclusiveness, and teamwork, empowering every individual to contribute. The best ideas emerge when everyone has a seat at the table. Corporate responsibility is central to our mission as we reach out to the communities we serve in meaningful partnerships and pro bono work. Individuals and groups firmwide contribute time and talent to the civic, cultural, charitable, educational, and professional organizations that matter to them.