Director of Knowledge Solutions

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. We invite you to explore the position below and to submit your application to join our team! The Director of Knowledge Solutions is responsible for owning and defining how knowledge is captured, structured, shared, and applied across the firm. Partnering closely with Innovation, Data/AI, IT, and practice leadership, the Director of Knowledge Solutions translates firm strategy into an enterprise‑scale, outcome‑driven knowledge management (KM) program that strengthens attorney experience, improves efficiency and quality, increases client value, and supports firm competitiveness. Essential Duties and Responsibilities: Serve as the primary architect and owner of the firm’s knowledge management strategy and operating model, translating strategic priorities into a practical, firmwide KM program. Collaborate across Knowledge Management & Innovation and practice groups to embed KM principles into attorney workflows, product development, and process improvement initiatives as part of how legal work is performed. Partner with stakeholders across the organization to ensure KM assets are structured, governed, and maintained to align with the firm’s data ecosystem, analytics, search, and AI initiatives. Establish and maintain taxonomies, metadata standards, and knowledge architecture that balance consistency with attorney autonomy and practice needs. Own the evaluation, governance, and evolution of KM‑related platforms and tools, in partnership with stakeholders throughout the firm (e.g., knowledge portals, search tools, collaboration systems). Drive continuous improvement in knowledge findability, search performance, content quality, and reuse through governance, training, and iterative enhancement. Lead the adoption and responsible use of AI‑enabled KM capabilities grounded in authoritative, trusted content, including establishing guardrails, standards, and governance. Lead and manage a team of Knowledge Management Attorneys, setting priorities, providing coaching and feedback, and ensuring consistent, high-quality delivery of KM services to the firm’s practices. Oversee the KM Attorney team’s work to curate and maintain practice content (e.g., forms, checklists, precedents), monitor and summarize legal/market developments, and support matter management and workflow improvements through practical guidance, process mapping, and enabling technology. Establish team workflows, standards, and governance to coordinate targeted KM contributions across attorneys and offices; promote collaboration and knowledge sharing through communications, practice pages, and training. Guide and review the KM Attorney team’s development of internal and client-facing training and communications, including client alerts and thought leadership, in alignment w