Network Operator

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm. About Us Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers. The Opportunity We are seeking two Network Operators to join our firm. These positions will be based in our White Plains office (hybrid after initial cross-training). There are multiple shifts available: Weekend Night (3 days): Friday-Sunday or Saturday-Monday (7:00 PM – 7:30 AM) The Network Operators support and maintain the Firm’s production infrastructure that operates 24x7x365 to ensure maximum availability and performance of all services. Working as a team takes ownership of the production infrastructure including, WAN, LAN, administration, analysis, installation, configuration, maintenance, and documentation. Please note that the Firm will not sponsor applicants for work visas for this position. Leads and participates in proactive service management and incident response to eliminate and mitigate operational issues that impact end-users. Monitors the health, performance and availability of computer systems using diversified tools. Troubleshoots and resolves malfunctioning hardware, software, and environmental alerts. Performs Root Cause Analysis (RCA) and escalates to the team for remediation. Works collaboratively to resolve problems within the team and as necessary escalates to internal and external engineering resources. Works proactively to triage or troubleshoot alerts, events and issues that impact the Firm’s production IT Infrastructure. Coordinates with third-party vendors, satellite office contacts, or other IT teams for holistic problem solving and communication. Responds to incidents and carefully tracks and documents all defects and resolutions in detail. Assists with helping to increase the expert knowledge base of NOC and maintenance of system’s health record. Works within the Firm’s ticketing system and is accountable for updating, tracking, and resolving incidents. Escalates to management all technical issues that are service impacting and requires an immediate response or troubleshooting. Coordinates engineering resources (other IT resources, 3rd party or vendors, etc.) to collaboratively work to resolve the issue as soon as possible. Maintains communication channels within intra teams or outside so that all stakeholders are kept informed ahead in