Financial Aid & Scholarships Program Advisor

Overview The Office of Financial Aid and Scholarships seeks a Financial Aid & Scholarships Program Advisor I/II to support the administration and coordination of financial aid and scholarship programs, including but not limited to federal and private student loans, scholarships and fellowships, Federal Work-Study, verification, withdrawals, and Return to Title IV calculations, and other assigned aid programs. This position provides operational, analytical, and customer service support by reviewing eligibility, processing transactions, maintaining compliance with federal, state, institutional, donor, and program-specific regulations, resolving issues, and collaborating with students, families, faculty, staff, and campus partners.   Placement at the Financial Aid & Scholarships Program Advisor I/II   level will be based on the selected candidate's education, experience, and demonstrated knowledge and abilities.   Special Instructions: Upload a single document containing your resume and a cover letter tailored specifically to this position under the "Resume Upload" section (maximum file size: 5 MB). Responsibilities Administers and coordinates assigned areas of financial aid and scholarship operations with moderate independence, applying established procedures and seeking guidance for complex or unusual situations. Participates in training, professional development, conferences, and internal knowledge sharing to strengthen understanding of financial aid and scholarship regulations, assigned processes, regulations, institutional policies, and operational expectations. Determines, or supports the determination of financial aid, scholarship, fellowship, or other award eligibility within assigned areas by analyzing documentation, applying established criteria to moderately complex situations, making recommendations, ensuring compliance with applicable policies and procedures, and referring matters requiring higher-level approval or policy interpretation to appropriate leadership. Responds to routine and moderately complex questions related to assigned financial aid or scholarship processes and refers escalated, technical, or policy sensitive matters to higher level staff. Monitors activities within assigned areas by analyzing operational trends, identifying routine and moderately complex issues, resolving issues within established authority, and recommending improvements to procedures, documentation, or workflow in accordance with esta