Manager of Customer Success

Direct message the job poster from Beroe Inc Kommi Ramesh Kommi Ramesh Driving Talent Acquisition at Beroe Inc. Roles and Responsibilities: Manage seamless customer onboarding and adoption, ensuring customers derive maximum value from our product Execute comprehensive training programs to enhance user proficiency and engagement with our AI software Relationship management with key client stakeholders Conduct account level client review sessions Monitor and drive accounts utilization Identify upsell/cross sell opportunities within the assigned set of accounts Demand generation for Beroe’s products & services Directly contribute to the company's revenue growth by nurturing and expanding customer relationships through strategic engagement and value realization Desired Skills and Requirements: Demonstrated experience in customer success within a B2B SaaS environment, exposure to AI or tech-driven products is a plus Excellent Communication & Presentation Skills Knowledge of automation tools and technologies, with a keen interest in using AI to improve customer success outcomes Understanding of the sourcing process and procurement team workflows is desirable Experience of running or supporting e-auctions or dynamic bidding processes is a plus Analytical & Problem-solving Skills Consulting Mind set Relationship Building – Convincing & Influencing skills Open to travel as & when required Very strong Excel and PowerPoint skills Strong Commercial and Business Acumen Education, desirable qualification and educational establishment, additional education: Essential: MBA /master’s with 5-9 years of experience in account management or customer success. Show more Show less