Senior Associate - Operations Full Time Position WNS Global Services12 minutes ago

Senior Associate - Operations Full Time Position Full-time Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description CRC - Customer Services Full time position Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints. Agents are also responding to complaints from the social media platform.Manage customer, Retailer and third-party contact (telephone/e-mail/digital/letter) taking ownership through to final closure • Be an expert case manager and offer robust solutions, whilst adopting a Customer First approach at all times Qualifications Grade 12 Fluent in English Attention to detail- 2 years customer service experience • Call Center experience • Excellent communication skills • Telephone Etiquette • Strong written communication skills Additional Information Full Time position Monday to Friday  Weekend work may be required Job Location I'm interested Privacy NoticeImprint Cookies Settings I'm interested Refer a friend SHARE THIS JOB OTHER JOBS AT WNS GLOBAL SERVICES Senior Associate - Operations Centurion, South Africa REF101258D_2026250755- Deputy Manager - Transactional Quality - Hyderabad (General Shift) Hyderabad, India Lead Associate - Operations Chennai, India Show all jobs Senior Associate - Operations Full Time Position Southdowns Ridge Office Park John Vorster Drive, Centurion, South Africa Full-time I'm interested