Research Operations Coordinator

Watch the Trailer Download on the App Store Back to careers Research Operations Coordinator Location: San Francisco Employment Type: Full Time Location Type: On-site Department: Research Tolan is an Embodied Companion — a cute AI alien you talk with naturally, like a friend. Tolans have their own personality and preferences, and over time form memories about you, your life, and your shared friendship. We're an experienced team that previously founded Even, acquired for $300M in 2022. Tolan is backed by the designers and founders behind Instagram, Retro, Behance, Vimeo, and Notion. Our team works hard, with an emphasis on autonomy and ownership. We're building together in-person in downtown SF. The role We're hiring a Research Operations Coordinator to bridge our research operations and community support, keeping our research running smoothly and highlighting the voice of the user for the team. You'll report to our Head of Research, have direct influence on product decisions, talk to our most dedicated users, and translate how people are using the app into actionable data. What You'll Do Review user feedback regularly — including overnight submissions from power users — surface themes, and schedule research sessions to dig deeper. Coordinate logistics for user research sessions: confirming Zoom links, prepping incentive distribution, and keeping the participant database up to date. Monitor and update AI conversation quality tools, diving into chat histories to identify where conversations went well or poorly. Maintain and organize research databases and documentation. Draft reports on recurring issues and share user insights with the broader team. Who We're Looking For Relevant background. You bring a diverse perspective on human conversation and emotional dynamics — we're open to recent grads and non-traditional backgrounds; strong candidates have come from social work, therapy, or education. Exceptional emotional intelligence. You're exceptional at perspective-taking and can understand the emotional intent behind a very short text message. Taste for quality. You have strong intuitions about what makes an interaction helpful vs. hollow, especially in sensitive contexts. Intensely curious. You want to understand the why behind the what. Self-directed and scrappy. You see what needs doing and do it, with the judgment to prioritize. Detail-oriented without getting lost. You can manage databases and logistics while keeping the bigger picture in mind. Apply for Role Discord TikTok Instagram About Us Media Requests Contact Us Terms Privacy Policy