Associate Customer Support Rep

Skip to Main Content Open Accessibility Options Open the Accessible Link Tree Skip to content Solutions DaySmart AI DaySmart Capital Corporate Blog Support Request a Demo Welcome to Careers @ DaySmart We think you’ll like what we’ve got going on… At DaySmart, we’re all about creating positive change and growth for our customers, our communities, our industries, and most importantly, for each other. We’re a worldwide team of unique and energetic talent, and by bringing your whole self to DaySmart, you’ll join a motivated group of people who are determined to leave a lasting impact on our customers and our company. Join us and make your impact—on the lives of our customers, on the communities we support, and the co-workers who drive our mission forward. Your safety is important to us! We’ve recently identified an increase in fraudulent activity targeting individuals who have applied to positions at DaySmart. Please note that any legitimate communication regarding your application will come either from an official DaySmart email address (ending in @daysmart.com) or directly through our Applicant Tracking System. Apply now: Back to Job Openings Associate Customer Support Rep (Vet) APPLY SHARE Love technology? Come join our technical support team! Fun place to work, great benefits and advanced technical training! Established in 2011, DaySmart Vet (formerly Vetter Software) provides user-friendly, cloud-based practice management software for veterinary clinics of all sizes and specialties. Our mission is to empower clinics by automating tasks, streamlining workflows, and enhancing client communication. From appointment scheduling and reminders to inventory management and payment processing, our comprehensive platform handles it all, allowing clinics to focus on what matters most: their patients. Responsibilities: Must be available to work an 8-hour shift during 8am CST to 6pm CST Provide superior customer service to DaySmart Vet customers via phone, chat, and email. Field trouble-shooting questions over the phone, chat, and email regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels. Field general use questions about our software and additional services. Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites. Participate in daily departmental meetings communicating recent customer’s issues and concerns. Communicate possible software bugs and customer-specific database issues to senior teammates and management. Special projects assigned as needed (For example: mobile app testing, beta version testing, customer follow-up in response to reviews, etc.) Ability to be on call on holidays and weekends. What We Expect to See: Prior experience in a Veterinary setting. Proficient in using Windows and Microsoft Office Suite. Prior customer service experience. Positive attitude. Excellent written and verbal communication skills. Attention to detail. Strong problem-solving skills. Ability to adapt quickly. Ability to work until 6 pm CST. Ability to be on call on weekends and holidays. What We Like to See: Tinkering mindset. Ability to work on Saturdays and Sundays. Former Geek Squad or similar experience. Eagerness to learn and grow. Passion for helping others. Passion for technology. Salary The pay rate for this role is $20.20 per hour, payable bi-weekly. This position is non-exempt. What We Offer Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more! 401k plan with company match on your contributions. Open PTO and a generous paid holiday schedule. Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid. Opportunities to ensure you are always learning and growing. How You Will Work This will be a US based position. We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have physical offices in the following cities: Ann Arbor, MI Wayne, PA Austin, TX Many DaySmart employees primarily work from home, and our teams are structured to operate efficiently in a distributed environment. While we don’t always share a physical office, we work together closely through remote collaboration practices. We maintain a highly collaborative culture and expect all employees to actively participate in meetings, discussions, and team interactions. This includes joining scheduled video calls with cameras on, contributing to conversations, and being fully present. We believe that strong communication and visual connection are essential to maintaining alignment, accountability, and trust across our teams. At DaySmart, working remotely comes with the responsibility to show up, engage, and collaborate with intention. Your safety is important to us! We’ve recently identified an increase in fraudulent activity targeting individuals who have applied to positions at DaySmart. Please note that any legitimate communication regarding your application will come either from an official DaySmart email address (ending in @daysmart.com) or directly through our Applicant Tracking System. Please refer to DaySmart Privacy Policy to learn more about how we are committed to respecting your privacy and the security of your personal information. DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status. APPLY Life @ DaySmart is… INCLUSIVE: At DaySmart, we’ve built a workplace that reflects the diversity of the communities we serve, and the community of colleagues that we are. We champion a culture of curiosity, creating opportunities for us to learn and grow alongside each other. This fuels our connections with each other and helps us foster an inclusive and equitable culture for our employees and customers. Our DEI Task Force is made up of employees who have come together with a shared goal; to further equity in the workplace and celebrate the diverse voices of DaySmart employees through events, discussion facilitation, outside speakers and more. Life @ DaySmart is… CONNECTED Here’s the thing: we’re all here because we love small businesses. They’re the backbone of the communities we live in and, ultimately, we are our customers’ customer. And so, whether we’re interacting as a pet parent, a salon or body art client, or a parent looking for extracurriculars and activities for our kids, we have an in-depth knowledge of how to help our customers serve their customer, wherever they are. And DaySmart people are in almost every time zone! This makes us a remote-first company, but we try to get together as much as possible for in-person meetings, fun, teambuilding, tradeshows and more.  We’re headquartered in Ann Arbor, Michigan and Scottsdale, Arizona, but we have offices and concentrations of employees across the U.S., India, Malaysia, the U.K., and Spain. Life @ DaySmart is… driven by CORE VALUES Simply put, our core values are more than just words posted on walls – they are a declaration of who we are on our best days. Who we aspire to be is contained in these four ideals: Our CUSTOMER is our PRIORITY We embrace ADAPTABILITY We act on our CURIOSITY We all CONTRIBUTE TO THE WIN Life @ DaySmart is… truly EQUAL OPPORTUNITY DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender or gender identity, sexual orientation, national origin, disability, age, or veteran status. About the Company: Our Mission is to provide businesses with innovative, easy to use applications to seamlessly serve their clients and help them grow. Our Vision is to make DaySmart the partner of choice for business management software, putting innovative solutions in the hands of our customers and their users, developed and supported by our dedicated employees. 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