Bilingual Customer Support Analyst, Rosetta Stone (Spanish) Raleigh-Durham, NC

PRODUCTS IXL TPT Rosetta Stone Education.com Vocabulary.com Emmersion Dictionary.com SpanishDictionary.com Ingles.com FrenchDictionary.com Thesaurus.com Wyzant MyTutor ABCya Carson Dellosa Evan Moor | COMPANY Our mission Our story Our people | NEWSROOM Newsroom Home News Press Releases Media Resources | JOIN US | CONTACT US << Back to all positions Apply now Bilingual Customer Support Analyst, Rosetta Stone (Spanish) Raleigh-Durham, NC IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused and analytical individual to join our Rosetta Stone Product Support Team. Rosetta Stone’s consumer offerings help individual language learners worldwide build the fluency and confidence to succeed in their everyday lives. At IXL, we’re dedicated to being the support system our customers need to truly thrive using our products. In this role, you’ll support our individual Rosetta Stone language learners - helping them with subscription and billing questions, technical fixes, or tips on getting the most out of their experience.  This is a full-time, hourly position in our Raleigh, NC area office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week. WHAT YOU'LL BE DOING Deliver exceptional service and technical support to customers, ensuring a positive and professional experience Develop and maintain in-depth product expertise to effectively assist learners and resolve issues Analyze, diagnose, and troubleshoot technical support requests from users in a timely manner Communicate key product features, updates, and solutions clearly via email and phone Collaborate with Product, Engineering, and Account Management teams to identify solutions for customer issues Document all customer interactions in internal CRM systems, maintaining accurate records and tracking recurring issues impacting users Maintain a high level of professionalism while managing multiple customer requests efficiently Successfully complete assigned projects and support initiatives within established timelines WHAT WE'RE LOOKING FOR Bachelor’s Degree 1+ years experience in a customer-facing role in a corporate setting Strong written and verbal communication skills Fluent Spanish speaking, reading and writing skills are required Excellent analytical, diagnostic and troubleshooting skills Ability to prioritize tasks and work efficiently Energetic and positive person who works well both independently and in a collaborative group setting Detail-oriented and exceptionally organized Quick learner who demonstrates initiative ABOUT IXL LEARNING IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example: 1 in 4 students in the United States uses IXL.com Rosetta Stone provides an immersive learning experience for 25 languages Wyzant is the nation's largest community of tutors, covering 300+ subjects Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team. At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.  Explore our products Comprehensive K-12 personalized learning Immersive learning for 25 languages Trusted tutors for 300+ subjects 35,000 worksheets, games, and lesson plans Marketplace for millions of educator-created resources Adaptive learning for English vocabulary Fun educational games for kids Spanish-English dictionary, translator, and learning Diccionario inglés-español, traductor y sitio de aprendizaje Fast and accurate language certification © 2026 IXL Learning. All rights reserved.