Manager, Travel

Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout the U.S., Asia, Europe, Latin America, and the Middle East, we have the global reach and extensive capabilities to provide personalized service wherever our clients’ needs take us. As one of the world’s leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth. Job Title Manager, Travel Location New York, Washington, D.C. Regular/Temporary Regular Job Description Summary We have an opening for a Manager, Travel. The Manager, Travel works under the direction of the Director of Travel, ensuring the seamless coordination of all domestic and international travel for attorneys and business professionals. This role manages day-to-day travel activities, interacts with vendors and ensures that the firm’s travel program operates efficiently, cost-effectively, and in alignment with firm policies and strategic goals. Job Description In this capacity, the Manager, Travel will: Serve as primary contact for the firm’s travelers to assist in the day-to-day travel operations, service delivery issues as well as traveler experience, traveler escalations and providing prompt and effective resolution; Work closely with the Director of Travel to implement travel initiatives, including managing travel requests for meetings and firm events; Manage travel services through efficient processes with high client satisfaction while adhering to travel policy compliance and awareness of savings to the firm; Develop strong working relationships with all levels of the firm on a global scale to include key stakeholders; Create training modules and lead training for travel arrangers and travelers on the travel program, policies and how to create traveler profiles; Support the implementation of global projects related to travel tools and solutions, including 3rd party vendors; Develop a collaborative partnership with the firm’s travel vendor to support shared goals; Manage travel reporting, including development of travel dashboards with data related to spend, travel metrics for compliance, volume trends along with exception reporting, budgeting and forecasting; Work collaboratively with cross-functional teams and departments across offices; Work beyond scheduled hours as required; and Handle additional related projects and tasks as may be assigned and necessary. Proficiencies: This position requires a driven individual who is experienced in working for a global organization and leading managed travel programs, driving strategic travel relationships, and supporting firm spend culture and knowledge of global travel industry and understanding of major global travel-related organizations (GBTA, ACTE, ISM, etc.); Advanced proficiency in Microsoft Office Suite; Advanced proficiency in planning, allocating and reconciling