Conflicts Manager, Matter Openings

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Intake Team as a Conflicts Manager, Matter Openings located in one of our multiple offices. We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiatives, adaptability, and innovation, we invite you to join our team. Position Summary The Conflicts Manager, Matter Openings helps oversee the intake/ matter openings workflow ensuring high-quality, accurate and timely processing of opening of new matters. Additionally, this Manager will assist with the coordination of various projects related to the opening of Pro Bono matters, lateral attorney matters and large-scale projects that involve opening of matters in mass and the maintenance of the firm’s conflicts database. Key Responsibilities Assists the firm’s Pro Bono Shareholder with the intake and conflicts processes and procedures regarding the opening of pro bono matters Works collaboratively with the team’s Lateral Hiring team to facilitate the opening of new lateral hire client matters Audits the opening of lateral hire client matters and liaises with the records team regarding information needed to effectuate transfer of such records Assists team with the regular closing of client accounts with no open matters and no matter activity Reviews Conflicts Database to ensure dormant client and matters are closed in accordance with Office of Firm Counsel guidelines Assists GC Systems team with the closing of matters due to transfer or disengagement Supervises Matter Openings Coordinators and Specialists to ensure efficiency and accuracy regarding overall intake process concerning opening of matters for laterals and pro bono department Assists with training of intake team members regarding KYC (know your client), AML (anti-money laundering), CDD (client due diligence) research as well as trains and assists with questions from staff outside of the United States regarding related software Oversees the training and integration of new hire Matter Openings team members to learn applicable intake firm software, e.g., Intapp, Aderant, related KYC/ AML/ CDD software, related accounting software and applications, etc. Assists in training newly onboarded New Business team members to ensure proper understanding of intake workflow Supports internal clients (i.e., LSSs and Attorneys) with questions related to the department and its process and procedures Audits various department intake processes to ensure accuracy Consults with Senior Intake Manager and Chief Client Intake Officer, as necessary, to receive guidance on issues encountered to include, but not limited to, KYC/ AML / CDD searching, potential errors related to opening matters, and other tasks associated with the Matter Openings process Reviews and approves timecards and time off requests for Coordinators and Specialists, Maintains expertise in intake-related systems and recommend and assist in implementation of process enhancements to improve efficiency and accuracy Prepares and disseminates daily department memorandums Assists with other projects and tasks as assigned Qualifications Skills & Competencies Strong strategic decision making and proven leadership capabilities Exceptional interpersonal skills with the ability to influence, lead without authority, and successfully mediate conflicts Highly effective in fast paced, high demand environments with shifting priorities Advanced critical thinking, problem solving, and analytical abilities Expert-level project management skills with a track record of delivering results Agile learner with the ability to quickly absorb new information and adapt to evolving needs Skilled at giving and receiving direction and constructive feedback to drive team performance Self directed and proactive, with strong ownership of tasks and follow through Trusted to manage confidential and sensitive information with the highest level of discretion Flexible and responsive to changing work hours, schedules, and business demands Clear, concise, and professional communicator with excellent written, verbal, and organizational skills Education & Prior Experience Bachelor’s degree required Previous intake and / or conflicts experience or comparable experience as a paralegal, legal assistant or other comparable position consisting of analytical reasoning or researching skills , preferred Previous experience supervising others Technology Prior conflicts and / or accounting database software experience (i.e. Intapp, Elite, Aderant, etc.) Computer proficiency in Windows-based software and Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook Exceptional computer skills with the ability to learn new software applications quickly GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis. Global scale with street smarts With 51 locations, Greenberg Traurig's global network provides the platform clients need to operate in today's legal marketplace. Our team is recognized by rankings in current Chambers & Partners Guides in jurisdictions and practices around the world, based on thousands of interviews with practicing lawyers and clients. In addition, Greenberg Traurig is proud to have more lawyers listed in The Best Lawyers in America than any other law firm, a position we have held since 2008. Greenberg Traurig (GT) is committed to ensuring a safe and transparent recruitment process. Please be advised of the following: Official Job Listings: All legitimate job opportunities with GT are posted here on our official website. GT job advertisements found outside our verified accounts with LinkedIn, Glassdoor, and Indeed should be treated with caution. No Fees Required: GT will never ask for payment for work equipment or network access. Also, there are no application fees. We do not ask for bank information or any form of monetary or financial compensation during the recruitment process. All job offers will be preceded by an interview with our hiring team. Verified Communication Only: While all official communications will come from a GT email address associated with GT’s domain (e.g., @gtlaw.com), we recognize that it is easy to spoof such communications to make them look like they are coming from GT. Therefore: before responding to an email purportedly from GT, contact your GT Recruiting Contact by phone to verify that the email is valid. Also, please verify the GT office address on our website before attending an interview. We encourage all applicants to remain vigilant and exercise caution during the application process. If you encounter or suspect a fraudulent job posting or an individual falsely claiming to represent GT, please report it immediately to HRRecruit@gtlaw.com. Thank you for your diligence and for your interest in joining Greenberg Traurig. From our humble beginnings in 1967 in South Florida, our focus has never been changed: serve clients better. Learn More Engagement, Culture & Opportunity Since 1967, we’ve built our firm by welcoming attorneys and professionals from all backgrounds who share our drive and commitment to excellence. GT thrives on the passion and drive of our people, emphasizing merit, innovation, belonging, and collaboration first. This commitment has been at the center of our story since our founding and has been essential to our and our client’s success. Learn More We are thankful for the trust our clients place in us and we are proud of being recognized for the service we provide. Learn More If you need a reasonable accommodation as part of the employment selection process, please contact us by sending an email to hrrecruit@gtlaw.com. In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. If you have a disability that makes it difficult to express your interest in a job through our online application process, or if you require TTY/TDD assistance, please contact us to tell us about your needs.