Telecommunications Manager

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Technology Team as a Telecommunications Manager located in various offices. We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team. This role can be based in various offices, on a remote basis. This role reports to the Director of Network Systems. Position Summary The Telecommunications Manager oversees all telecommunications services and systems for the firm, including management of the current Avaya telephony platform and strategic planning for future technology adoption. This role leads a telecom team, manages vendor relationships, ensures billing compliance, and develops a multi-year roadmap to guide the firm through technology transitions—with emphasis on security, compliance, and business continuity. Key Responsibilities Strategic Planning & Technology Leadership Manages and optimizes the firm's Avaya telephony platform while evaluating emerging technologies (cloud PBX, UCaaS) for future growth Develops and executes transition plans from legacy systems to modern platforms with minimal disruption to operations Creates a multi-year telecommunications roadmap aligned with firm objectives Leads assessment and selection of telephony solutions that support secure communications, remote work, and hybrid arrangements Operations & Implementation Oversees provisioning, installation, and maintenance of all telecommunications hardware, software, and services Coordinates service installations with carriers, ensuring target dates and quality standards are met Processes all moves, adds, changes, and disconnects for voice and data circuits Integrates telephony systems with legal practice management software and collaboration platforms (Microsoft Teams, Zoom) Vendor & Budget Management Manages all telecom vendor relationships and contracts Reviews, analyzes, and audits telecommunications invoices for accuracy and compliance Researches and resolves billing disputes; escalates unresolved issues as needed Develops and manages telecommunications budgets Negotiates contracts and identifies cost-saving opportunities Team Leadership Directs and develops the telecommunications team to meet performance and availability commitments Ensures staff training, motivation, and professional development Fosters a customer-service orientation across all telecom support functions Compliance & Business Continuity Maintains up-to-date documentation of all systems, user guides, and training materials Participates in disaster recovery and business continuity planning and testing Ensures compliance with legal industry standards (HIPAA, GDPR, ABA guidelines) as they relate to telecommunications Qualifications Skills & Competencies Excellent verbal and written communication skills Superb customer service skills including the ability to understand both internal and external client needs and expectations and provide excellent service to meet or exceed client expectations Excellent organizational and interpersonal skills Strong project management skills including prior experience managing IT projects Excellent attention to detail and problem-solving skills Strong analytical and troubleshooting skills Effectively plans, organizes and manages resources to successfully complete specific objectives for self and/or others Requires critical thinking and decision-making skills such as the ability to successfully assess options and implications in order to identify value added solutions Clearly defines job expectations for individuals and teams, coaches for success, provides training and effectively evaluates performance Ability to accurately follow documented procedures and a strong aptitude for learning new technologies as they are incorporated into the computing environment Demonstrated ability to lead migrations from legacy telephony systems to cloud or hybrid platforms Strong understanding of secure telephony solutions, encryption, and privacy controls Education & Prior Experience Bachelor’s degree preferred 8+ years managing enterprise telephony systems, preferably in a law firm or professional services environment Expert-level knowledge of the Avaya telephony platform required Extensive experience with additional telephony platforms, including cloud-based and UCaaS solutions (e.g., Microsoft Teams, Zoom, SIP, RingCentral, Cisco) Proven track record of successful technology adoption and change management Experience with vendor management, contract negotiation, and telecommunications budgeting Avaya certifications (ACIS, ACSS, or equivalent), Microsoft Teams Voice/Telephony certifications, UCaaS or cloud telephony certifications preferred GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis. Global scale with street smarts With 51 locations, Greenberg Traurig's global network provides the platform clients need to operate in today's legal marketplace. Our team is recognized by rankings in current Chambers & Partners Guides in jurisdictions and practices around the world, based on thousands of interviews with practicing lawyers and clients. In addition, Greenberg Traurig is proud to have more lawyers listed in The Best Lawyers in America than any other law firm, a position we have held since 2008. Greenberg Traurig (GT) is committed to ensuring a safe and transparent recruitment process. Please be advised of the following: Official Job Listings: All legitimate job opportunities with GT are posted here on our official website. GT job advertisements found outside our verified accounts with LinkedIn, Glassdoor, and Indeed should be treated with caution. No Fees Required: GT will never ask for payment for work equipment or network access. Also, there are no application fees. We do not ask for bank information or any form of monetary or financial compensation during the recruitment process. All job offers will be preceded by an interview with our hiring team. Verified Communication Only: While all official communications will come from a GT email address associated with GT’s domain (e.g., @gtlaw.com), we recognize that it is easy to spoof such communications to make them look like they are coming from GT. Therefore: before responding to an email purportedly from GT, contact your GT Recruiting Contact by phone to verify that the email is valid. Also, please verify the GT office address on our website before attending an interview. We encourage all applicants to remain vigilant and exercise caution during the application process. If you encounter or suspect a fraudulent job posting or an individual falsely claiming to represent GT, please report it immediately to HRRecruit@gtlaw.com. Thank you for your diligence and for your interest in joining Greenberg Traurig. From our humble beginnings in 1967 in South Florida, our focus has never been changed: serve clients better. Learn More Engagement, Culture & Opportunity Since 1967, we’ve built our firm by welcoming attorneys and professionals from all backgrounds who share our drive and commitment to excellence. GT thrives on the passion and drive of our people, emphasizing merit, innovation, belonging, and collaboration first. This commitment has been at the center of our story since our founding and has been essential to our and our client’s success. Learn More We are thankful for the trust our clients place in us and we are proud of being recognized for the service we provide. Learn More If you need a reasonable accommodation as part of the employment selection process, please contact us by sending an email to hrrecruit@gtlaw.com. In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. If you have a disability that makes it difficult to express your interest in a job through our online application process, or if you require TTY/TDD assistance, please contact us to tell us about your needs.