eBilling Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 16 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package (if benefits are applicable), along with the opportunity to work within an innovative and collaborative environment Join our Revenue Management Team as an eBilling Specialist We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. This role will be based out of one of our U.S. GT offices, on a remote basis. This role reports to the Director of Revenue Management. Position Summary The eBilling Specialist is responsible for handling all aspects of electronic billing for the firm’s e-clients, including implementation, maintaining client eBilling requirements, and ensuring accurate and timely invoice submission through eBillingHub. This role works closely with attorneys, billing staff, and local offices to resolve eBilling issues, manage rejections, appeals and budgets, and ensure compliance with client guidelines. Key Responsibilities Implements and onboards new clients onto eBilling platforms, including setup, mapping, and maintenance of client billing information within the firm’s eBillingHub Submits electronic invoices accurately and timely in accordance with client eBilling guidelines Monitors invoice status and manage rejections, reductions, and appeals to ensure maximum recovery Researches and resolves invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives Identifies and resolves rejection code issues; reviews and analyzes recurring rejections to identify root causes and ensure similar issues do not occur on future bills Maintains and updates client billing requirements, rules, and vendor portal settings Submits accruals and budgets through third-party vendor systems as required by clients Manages submission and maintenance of timekeeper approvals on client vendor sites Works closely with local offices to coordinate workflows and ensure successful invoice processing Generates and reviews billing reports to track submission status, outstanding invoices, and client trends Provides support to internal staff regarding procedures and client requirements Ensures compliance with firm policies and client standards Flexibility to attend onsite trainings, work overtime and conduct business travel as needed Qualifications Skills & Competencies Highly motivated self-starter with the ability to process a high volume of electronic bills per month with minimal supervision Ability to work under pressure to meet strict deadlines, manage complex eBilling transactions, and effectively prioritize multiple tasks Strong attention to detail and outstanding organizational skills Demonstrates the ability to adapt and shift priorities in a fast-paced environment Requires strong analytical and problem-solving skills to identify and resolve issues independently and effectively Exemplifies excellent interpersonal and written/verbal communication skills, maintains a professional demeanor, and thrives in collaborative, team-oriented environments Education & Prior Experience Bachelor’s degree or equivalent experience preferred A minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment Technology Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems) Aderant, eBillingHub and/or Elite experience preferred Strong understanding of legal eBilling processes and client billing guidelines Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis. Global scale with street smarts With 51 locations, Greenberg Traurig's global network provides the platform clients need to operate in today's legal marketplace. Our team is recognized by rankings in current Chambers & Partners Guides in jurisdictions and practices around the world, based on thousands of interviews with practicing lawyers and clients. In addition, Greenberg Traurig is proud to have more lawyers listed in The Best Lawyers in America than any other law firm, a position we have held since 2008. Greenberg Traurig (GT) is committed to ensuring a safe and transparent recruitment process. Please be advised of the following: Official Job Listings: All legitimate job opportunities with GT are posted here on our official website. GT job advertisements found outside our verified accounts with LinkedIn, Glassdoor, and Indeed should be treated with caution. No Fees Required: GT will never ask for payment for work equipment or network access. Also, there are no application fees. We do not ask for bank information or any form of monetary or financial compensation during the recruitment process. All job offers will be preceded by an interview with our hiring team. Verified Communication Only: While all official communications will come from a GT email address associated with GT’s domain (e.g., @gtlaw.com), we recognize that it is easy to spoof such communications to make them look like they are coming from GT. Therefore: before responding to an email purportedly from GT, contact your GT Recruiting Contact by phone to verify that the email is valid. Also, please verify the GT office address on our website before attending an interview. We encourage all applicants to remain vigilant and exercise caution during the application process. If you encounter or suspect a fraudulent job posting or an individual falsely claiming to represent GT, please report it immediately to HRRecruit@gtlaw.com. Thank you for your diligence and for your interest in joining Greenberg Traurig. From our humble beginnings in 1967 in South Florida, our focus has never been changed: serve clients better. Learn More Engagement, Culture & Opportunity Since 1967, we’ve built our firm by welcoming attorneys and professionals from all backgrounds who share our drive and commitment to excellence. GT thrives on the passion and drive of our people, emphasizing merit, innovation, belonging, and collaboration first. This commitment has been at the center of our story since our founding and has been essential to our and our client’s success. Learn More We are thankful for the trust our clients place in us and we are proud of being recognized for the service we provide. Learn More If you need a reasonable accommodation as part of the employment selection process, please contact us by sending an email to hrrecruit@gtlaw.com. In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. If you have a disability that makes it difficult to express your interest in a job through our online application process, or if you require TTY/TDD assistance, please contact us to tell us about your needs.