Senior Manager, Client Service Teams

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth. Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth. The Senior Client Service Manager will play a key role in advancing the firm’s commitment to client service excellence. In this newly created position, you’ll support the Client Service and Client Feedback programs while helping shape other firmwide initiatives that strengthen client relationships. This is an exciting newly created role within our Business Development team, offering the chance to shape and grow the position from the ground up. The individual in this role will have direct exposure to some of the firm’s fastest-growing companies and most established, long-standing clients. You’ll collaborate across Business Development, Legal Project Management, Professional Development, and other administrative teams to develop and deliver strategies that make a tangible impact on how the firm partners with its clients. This role reports to the Client Service Program Lead. This position is available as a hybrid work schedule. Primary Areas of Responsibility Lead and manage select clients, including development of client plans, setting engagement and revenue goals, and tracking progress across service lines. Act as a connector across internal teams and client stakeholders to ensure seamless delivery of the Firm's capabilities. Analyze market and client research to identify opportunities from emerging trends, challenges, and legal needs within the various growth sectors. Map key decision-makers and influencers within target client organizations and support relationship development strategies with internal client teams. Build and maintain a strong personal network of senior-level client contacts to advance the Firm's positioning and objectives. Monitor client satisfaction and ensure ongoing alignment between client needs and Firm offerings. Work closely with the Events team to identify, evaluate, and coordinate firm participation in relevant conferences, panels, sponsorships, and networking. Track and report on metrics, client engagement activities, and revenue performance against plan, providing insights and recommendations for improvement. Champion knowledge-sharing initiatives within the firm related to CSP clients and sector trends, supporting training, client debriefs, and internal updates. Contribute to special projects and strategic initiatives as directed by various leadership stakeholders. Utilize the firm’s Client Relationship Management platform, Salesforce, to provide and analyze key relationship insights to Client Service Teams. Supports the firm’s value reporting strategy in partnership with Finance, Innovation, and other administrative departments at the firm. Advises on improvements to team operational processes to increase efficiency and enhance internal client service. Desired Skills and Qualifications 7+ years of experience in related field, preferably in a law firm or professional services environment. Bachelor’s degree required. Strong customer service ethic. Demonstrated ability to build strong working relationships across all levels of the organization and work effectively both independently and with others in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts. Exemplary communication skills, both verbal and written. Extremely detail-oriented, with superior proofreading and fact-checking skills. Strong project management skills with the ability to manage multiple priorities/deadlines and stay productive in a fast-paced environment. Must be proficient in the use of MS Office, including PowerPoint, Word, and Excel. Aptitude for learning new software, systems, databases, and procedures quickly. Ability to work both independently and collaboratively in hybrid team environments. Self-motivated, positive attitude, and a deep curiosity about technology, life sciences, and the new energy economy. Ability to travel and attend key events and meetings on occasion. The primary location for this job posting is in Palo Alto, but other locations may be listed. The actual base pay offered will depend upon a variety of factors, including but not limited to the selected candidate’s qualifications, years of relevant experience, level of education, professional certifications and licenses, and work location. The anticipated pay range for this position is as follows: Palo Alto, New York, San Francisco: $163,200 - $220,800 per year. Austin, Boston, Century City, Los Angeles, San Diego, Seattle, Washington, D.C.: $147,050 - $198,950 per year. The compensation for this position may include a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package. Benefits information can be found here. Equal Opportunity Employer (EOE). careers.wsgr.com Wilson Sonsini is the premier legal advisor to technology, life sciences, and growth enterprises worldwide, as well as the venture firms, private equity firms, and investment banks that finance them. We represent more than 300 public enterprises and 3,000 private companies in a wide range of today’s cutting-edge industries, from AI and fintech to life sciences and mobility. For more than 60 years, our attorneys and professional staff have created a unique working environment. With deep roots in the fast-paced and innovative world of Silicon Valley, the firm fosters an entrepreneurial spirit and team-oriented approach for all employees, providing professional and personal development opportunities and encouraging all departments to promote a stable and optimal work/life balance. Wilson Sonsini is committed to creating a diverse and inclusive workforce globally. We have built a culture in which employees of all backgrounds, viewpoints, and experiences are encouraged and empowered to achieve their maximum potential. Our firm is consistently recognized among the top law firms in annual diversity rankings. For example, Wilson Sonsini ranked No. 2 among firms with more than 601 attorneys in Law360’s 2025 Diversity Snapshot. Additionally, in 2025, for the seventh consecutive year, Wilson Sonsini achieved Mansfield Plus Certification, and in 2026, for the sixth consecutive year, the firm achieved a top score of 100 on the Human Rights Campaign Foundation’s Corporate Equality Index. We are also dedicated to enhancing the communities in which we live and work by providing legal services, financial support, and volunteer services to worthy agencies and individuals in need. In 2025, Wilson Sonsini attorneys and staff provided more than 80,500 pro bono hours, participated in 125 community service projects, and raised over $130,000 for charitable organizations and causes. In addition, the Wilson Sonsini Foundation contributed more than $2.35 million to 112 law-related organizations and 129 community organizations in 2025. Wilson Sonsini has 17 offices in 16 technology and business hubs worldwide. Austin, TX Boston, MA Boulder, CO Brussels, Belgium Century City, CA Hong Kong London Los Angeles, CA New York, NY Palo Alto, CA Salt Lake City, UT San Diego, CA San Francisco, CA Seattle, WA Shanghai (China) Washington, D.C. Wilmington, DE