Senior Client Service Manager, Legal Project Management

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth. Position Overview At Wilson Sonsini, we recognize that the legal industry is in a state of rapid evolution. To stay ahead, our Client Service team operates at the nexus of legal practice, data analytics, and process engineering. We are looking for a Senior Manager to lead this effort, driving efficiency and bringing a sophisticated, data-driven approach to how we deliver value to our clients. Reporting to the Director of Client Service, you will be a strategic partner to our attorneys, helping them navigate complex matter lifecycles. Your goal is to bridge the gap between traditional legal practice and modern legal operations, ensuring our service delivery is as innovative as the clients we represent. Primary Responsibilities Identify friction points in legal delivery and spearhead change management initiatives. This includes championing the adoption of new technologies and refining workflows to enhance the firm’s competitive edge. Act as a key point of contact for client legal operations teams. You will help design bespoke reporting dashboards and communication cadences that align with the specific KPIs of our top-tier clients. Serve as a lead consultant for partners and clients on scoping, budget engineering, and resource allocation. You will move beyond simple tracking to provide actionable insights that prevent "budget surprise" and optimize matter profitability for the clients in the Client Service Program (CSP). Partner closely with Finance, IT, and Business Development to ensure the LPM function is integrated into the firm’s broader strategic goals. Responds to inquiries from attorneys, and administrative departments, and assists with the resolution of issues, and/or forwards to the appropriate person for handling. Advises on improvements to team operational processes to increase efficiency and enhance internal client service. Qualifications & Requirements Minimum of 7+ years of experience in legal project management, legal operations, or management consulting. Bachelor’s degree is required; a J.D., MBA, or PMP certification preferred, Experience within an AmLaw 100 firm or a sophisticated in-house legal department is highly preferred. Significant experience managing direct reports and leading multi-disciplinary teams. Advanced understanding of financial modeling, data visualization tools, and legal tech platforms. A proven track record of influencing stakeholders and implementing new processes in a traditional or high-pressure environment. Commitment to maintaining the confidentiality and ethical standards required within a premier global law firm. The primary location for this job posting is in Palo Alto, but other locations may be listed. The actual base pay offered will depend upon a variety of factors, including but not limited to the selected candidate’s qualifications, years of relevant experience, level of education, professional certifications and licenses, and work location. The anticipated pay range for this position is as follows: Palo Alto, New York, San Francisco: $163,200 - $220,800 per year. Austin, Boston, Boulder, Century City, Los Angeles, Salt Lake City, San Diego, Seattle: $147,050 - $198,950 per year. The compensation for this position may include a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package. Benefits information can be found here. Equal Opportunity Employer (EOE). careers.wsgr.com Wilson Sonsini is the premier legal advisor to technology, life sciences, and growth enterprises worldwide, as well as the venture firms, private equity firms, and investment banks that finance them. We represent more than 300 public enterprises and 3,000 private companies in a wide range of today’s cutting-edge industries, from AI and fintech to life sciences and mobility. For more than 60 years, our attorneys and professional staff have created a unique working environment. With deep roots in the fast-paced and innovative world of Silicon Valley, the firm fosters an entrepreneurial spirit and team-oriented approach for all employees, providing professional and personal development opportunities and encouraging all departments to promote a stable and optimal work/life balance. Wilson Sonsini is committed to creating a diverse and inclusive workforce globally. We have built a culture in which employees of all backgrounds, viewpoints, and experiences are encouraged and empowered to achieve their maximum potential. Our firm is consistently recognized among the top law firms in annual diversity rankings. For example, Wilson Sonsini ranked No. 2 among firms with more than 601 attorneys in Law360’s 2025 Diversity Snapshot. Additionally, in 2025, for the seventh consecutive year, Wilson Sonsini achieved Mansfield Plus Certification, and in 2026, for the sixth consecutive year, the firm achieved a top score of 100 on the Human Rights Campaign Foundation’s Corporate Equality Index. We are also dedicated to enhancing the communities in which we live and work by providing legal services, financial support, and volunteer services to worthy agencies and individuals in need. In 2025, Wilson Sonsini attorneys and staff provided more than 80,500 pro bono hours, participated in 125 community service projects, and raised over $130,000 for charitable organizations and causes. In addition, the Wilson Sonsini Foundation contributed more than $2.35 million to 112 law-related organizations and 129 community organizations in 2025. Wilson Sonsini has 17 offices in 16 technology and business hubs worldwide. Austin, TX Boston, MA Boulder, CO Brussels, Belgium Century City, CA Hong Kong London Los Angeles, CA New York, NY Palo Alto, CA Salt Lake City, UT San Diego, CA San Francisco, CA Seattle, WA Shanghai (China) Washington, D.C. Wilmington, DE