Operations Manager, Logistics Product

THE ROLE We are looking for a high-energy Operations Manager to own the physical and technological foundation of Quince Logistics Services (QLS). This role is designed for a "builder-operator" who is equally comfortable managing warehouse labor and automated sorting systems. You will be responsible for the efficient movement of goods from our China-based manufacturers through our Hong Kong automation hub, ensuring every parcel is processed with precision and speed. Responsibilities Automation Management: Lead the daily operation and optimization of Automated Sorting Systems (e.g., cross-belt sorters, AMR fleets, or high-speed conveyors). Ensure the technology delivers maximum throughput and minimizes parcel handling errors. Warehouse & 3PL Oversight: Manage the day-to-day operations of our Hong Kong and South China facilities. Set and enforce high standards for receiving, inbound processing, and outbound dispatch. Freight & Line-haul: Oversee the "China → Hong Kong" trucking network and international freight forwarding partners. Ensure seamless hand-offs between the factory, the warehouse, and the final mile carriers. System Integration: Partner with the Product and Engineering teams to ensure the Warehouse Control System (WCS) and Warehouse Management System (WMS) are perfectly synced with the physical hardware. Operational Excellence (SOPs): Design and implement scalable playbooks for automated workflows, quality control, and exception handling (e.g., damaged goods or mis-sorted items). Vendor & Technical Support: Manage relationships with automation hardware vendors and maintenance teams to ensure 99.9% uptime of critical sorting equipment. Performance Metrics: Own the operational KPIs, including Parcels Per Hour (PPH), Order-to-Manifest speed, and unit processing costs. Qualifications Experience: 10+ years in logistics operations, with at least 3+ years of direct experience managing automated warehouse environments (e.g., automated sorting, robotics, or high-speed fulfillment centers). Technical Knowledge: Deep understanding of Warehouse Control Systems (WCS) and the mechanical logic of high-speed sorting technology. Logistics Expertise: Proven track record in South China-to-Hong Kong cross-border logistics and international freight forwarding. Leadership: Strong experience in managing both 3PL vendor partners and on-site technical teams. Problem Solving: A hands-on leader who can troubleshoot a system bottleneck or a mechanical failure in real-time. Communication: Bilingual in English and Cantonese/Mandarin is required to bridge our US-based leadership with regional operational partners. Residency: Must be a current resident of Hong Kong.