Innovation Operations Specialist

Overview At MoFo, we couldn’t write our own success story without yours. Ready to write your story? Join MoFo as an INNOVATION OPERATIONS SPECIALIST on our Information Technology team! This role can be based in San Francisco, Los Angeles, New York or Washington, D.C. https://www.mofo.com/offices ABOUT THE ROLE The Practice Innovation & Technology team drives the firm’s AI and innovation strategy. The team leads strategic workstreams for firm leadership, evaluates and manages a growing portfolio of AI tools and vendor relationships, advises practice groups on technology-enabled workflow transformation, and handles a high volume of requests from attorneys and operational stakeholders across the firm. The Innovation Operations Specialist is the operational backbone of this team. This role owns the processes, systems, and coordination that keep a fast-moving, high-visibility team running smoothly — ensuring that nothing falls through the cracks as the team scales its impact across the firm. Reporting to the Director of Practice Innovation & Technology, you will own critical operational processes end-to-end, serve as the team’s primary point of contact for vendors and internal stakeholders, and be the person everyone relies on to keep work organized, moving, and visible. Stakeholder Intake & Coordination Manage the intake process for requests to the Innovation team. As attorneys, practice leaders, and operational stakeholders reach out for tools, support, or consultations, log and triage those requests and route them to the appropriate team member. Maintain a clear, current view of the team’s request pipeline — what’s been received, what’s in progress, and what’s been resolved — and flag items that need escalation or prioritization. Serve as the scheduling coordinator for inbound meeting requests to the Practice Innovation team, managing calendar logistics for stakeholders seeking time to discuss innovation needs or opportunities. Vendor Pipeline & Procurement Coordination Serve as the primary point of contact for inbound vendor inquiries. Conduct initial assessments, schedule demonstrations, and manage the evaluation pipeline from first contact through the team’s decision. Track the team’s input on vendor evaluations, maintain evaluation records, and ensure assessment decisions are documented and communicated. For vendors that advance past evaluation, coordinate with the firm’s procurement and information security teams, managing the handoff, supporting risk assessment processes with information security and compliance stakeholders, and tracking progress through to execution. License Management, Budget & Contract Administration Manage licenses across the team’s portfolio of AI and technology tools: provisioning and deprovisioning user access, tracking utilization, and maintaining accurate records of the firm’s tool ecosystem. Track team spend against budget across vendor contracts and technology investments. Process invoices, reconcile expenses, and