Client Relations and Development Analyst
Holland & Knight
Chicago, IL
We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in our Chicago office. General Description We are seeking a Client Relations and Development Analyst to join our team. The Client Relations and Development Analyst will support the Client Relations Manager in driving new business and strengthening client relationships. This role focuses on developing and implementing strategic planning processes to successfully execute business development strategies for the Client Relation and Opportunities (CRO) team. This client-facing role is responsible for supporting and leading initiatives aimed at increasing firm revenue and expanding client and referral relationships through essential new business opportunities that align with CMAS objectives in the region/area determined by Management. The ideal candidate is a proactive self-starter who collaborates with various partners and professionals to enhance client relations that help generate business. Additionally, as part of the CRO team, the analyst will help manage events, coordinate essential projects (e.g., core industry conferences such as ACG, AM&AA, and iGlobal) for the Corporate, M&A and Securities (CMAS) section, prepare and schedule conference meetings and materials, and assist with both internal and external client outreach. The position blends analytical rigor with strong interpersonal skills to ensure exceptional client experience and long-term relationship success. Key Responsibilities and Essential Job Functions Serve as the primary CRO point of contact for client opportunities and key relationship development supporting partners in the region/area determined by Management, ensuring high levels of satisfaction and addressing inquiries promptly. Develop and maintain strong relationships with key clients and stakeholders, understand their needs and provide tailored solutions. Source new leads and opportunities for the CMAS section and cross sell other sections and practices when the opportunity arises. Work with the Manager and Director to establish clear and measurable client engagement goals each year, focusing on key performance indicators such as new client engagement, partner feedback, and growth in client portfolio value. Participate in client development calls upon partner and/or CRO leadership request, contributing ideas, conducting competitor research, and facilitating follow-ups to enhance client service. Stay informed about market trends and industry developments within the region/area determined by Management. Analyze client data and feedback to identify trends, opportunities, and potential areas for improvement and growth. Assist in identifying, planning, and participating in external conferences, events, and publications that support partners in business development and opportunity identification, adhering to the firm's budgetary guidelines. Support the reporting funnel, incl
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