Supervisor, Word Processing

Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on Davis Polk for their most challenging legal and business matters. From offices in the world's key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions. Visit davispolk.com. Position Summary The Word Processing Supervisor is responsible for the direct supervision of a team of word processors, document specialists and proofreaders. Work involves coordinating and delegating word processing work assignments received from our offices worldwide to members of the Word Processing team. The Word Processing Supervisor is also responsible for performing other essential administrative functions such as implementation of procedures, records management and work performance evaluations. In addition, the Word Processing Supervisor is responsible for providing the highest quality of service to our clients and other individuals at the firm. Shift: Thursday/Friday/Saturday: 7:00 p.m. to 7:30 a.m Essentials Duties and Responsibilities Typical responsibilities include, but are not limited to, the following: Accommodates all word processing requests taking into consideration assigning the work to the appropriate staff and monitoring the work throughout the shift in an effort to meet critical deadlines Provides guidance to staff on how best to complete assignments with the hardware/software available at the firm Troubleshoots problematic documents Records all work request information into a database log Ensures that each shift is staffed accordingly Possesses the ability to multi-task Reads and acknowledges incoming email requests and prepares routine correspondence in a timely manner Answers the telephone and gives information to callers, assists with work requests, and routes calls, if necessary, to the appropriate contact Composes and prepares correspondence relating to work requests and personnel issues Records and maintains employee attendance information in Workday Files correspondence and other Word Processing Department records Prepares end of shift status report for work requests Assists other departments during off hours with conflict searches, conference room reservations, travel reservations, computer support backup, Edgar requests, Graphics overflow, taxi reservations, and client requests. Prepares, presents, and follows-up on staff evaluations Identifies problems with performance and develops solutions to those problems Attends departmental meetings as necessary Monitors temps and ensures that paperwork is accurate and complete Understands and implements policies, procedures, and practices in a fair and positive manner Regularly monitors the accuracy, completeness, and timeliness of work requests Informs lawyers on a timely basis if there will be a problem meeting