Service Transition Manager

Are you passionate about shaping how services are designed and delivered in a dynamic technology environment? We're looking for a Service Transition Manager to lead the coordination and governance of service design and transition activities—ensuring seamless delivery from concept to live operation. This role sits within our Technology Services function, where you'll collaborate across teams to deliver high-quality, customer-focused IT services that support the firm’s strategic goals. What You’ll Be Doing Own and lead end-to-end service transition for assigned projects. Develop and improve service design frameworks and governance. Collaborate with Product Owners, Architects, Engineers, and third-party suppliers to ensure successful service delivery. Create and manage Service Design Packages, support models, and transition plans. Monitor project performance, manage risks, and ensure quality outcomes. Drive continuous improvement and contribute to a people-first, insight-driven service culture. What You’ll Bring Strong experience in Service Management (ITIL Foundation minimum). Proven ability to manage complex transitions and influence across teams. Excellent communication, facilitation, and stakeholder engagement skills. Analytical mindset with a passion for customer excellence. Experience with ITSM tools (ideally ServiceNow) and modern service management practices. Commercial awareness and a calm, decisive approach under pressure. Why Join Us? We’re committed to creating a workplace where everyone feels they belong. You’ll be part of a collaborative, forward-thinking team that values your voice and supports your growth. Here’s what we offer: Attractive office location with a team of around 100 people. Mostly remote working—flexible coordination with your team. Shared parking spots for those who drive in. Monthly 6% flex allowance—spend it on wellness, learning, or other perks. Daily meal allowance of €8.50, fully covered. Extra days off to recharge and reset. Life assurance for peace of mind. Up to 20 paid days off for sickness or caring responsibilities. Annual performance bonus based on your impact. Unlimited LinkedIn Learning access to grow your skills. Daily office refreshments to keep you energised. Well-being support through apps and an Employee Assistance Programme. Events and workshops throughout the year. Opportunities to give back through volunteering and charity initiatives. Ready to make a meaningful impact in a role that values your expertise and supports your development? Apply now or reach out to learn more—we’d love to hear from you. Freshfields is a global law firm with a long-standing track record of successfully supporting the world’s leading national and multinational corporations, financial institutions, and governments on ground-breaking and business critical mandates. At Freshfields we seek to create a better future for our clients, our people and the communities in which we work. Our global teams bring together individuals