Business Immigration Supervisor

Job Description About the Role: Fragomen’s Business Immigration Supervisor position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen’s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals. How will you make a difference as a Business Immigration Supervisor at Fragomen? Act as a supervisor to junior business immigration caseworkers. Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management. Demonstrate excellence in managing complex cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload. Provide direction to the team using extensive knowledge of business immigration case matters. Serve as a liaison between the immigration consulting team and the Client Services Manager and/or Associates. Strengthen and maintain strong client relationships with key stakeholders in client accounts, contribute to client meetings and business reviews and assist with the successful delivery of the team’s output of work. Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting. Perform a wide range of varied case related duties requiring specialized knowledge and skills in employment-based immigration matters. Work with clients to perform intake of cases, troubleshooting issues and establishing case strategy. Analyze case documents and prepare immigration applications for filing with the appropriate government agency. Draft petitions, applications and specialized support letters detailing eligibility for visa classification and other immigration benefits. Communicate regularly with clients and foreign nationals regarding procedural and case processing issues. Review and approve client billing and conduct billing and WIP audits as appropriate. Oversee status of cases through utilization of case management and billing systems. Be fluent with case management and other reporting tools and technologies used to manage data and information. Engage, collaborate, and share knowledge with teams locally and regionally to ensure best practices. Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.). Leverage your valuable skills and experience to make an impact at Fragomen: Bachelor’s degree, Associate’s degree or Paralegal certification preferred At least 7 years of business immigration experience (i.e., paralegal) Supervisory or manageria