Senior Client Services Analyst (Business Immigration Paralegal)

Job Description Fragomen is a global leader in immigration services, partnering with many of the world’s most innovative organizations. Our work sits at the intersection of law, business, and people - helping companies and their talent navigate complex, fast‑moving immigration matters. At Fragomen, you’ll find a collaborative, inclusive culture where expertise is valued, initiative is encouraged, and careers are built for the long term across legal, operational, and client‑facing teams. This role will be based in our Los Angeles office with a hybrid work arrangement (2-days onsite per week) About the Role: The Senior Client Services Analyst is a key member of the Client Services and Case Intake team, serving as a trusted operational and client‑facing partner for assigned corporate accounts. This role is well‑suited for an experienced business immigration professional who thrives in a high‑volume environment and enjoys driving accuracy, efficiency, and client satisfaction from the front end of the case lifecycle. How will you make a difference as a Senior Client Services Analyst at Fragomen? As a Senior CSA, you’ll act as an experienced liaison between clients, foreign nationals, and internal legal and processing teams - ensuring cases are initiated accurately, prepared thoroughly, and positioned for success. Case Initiation & Intake Own end‑to‑end immigration case initiation and intake readiness for assigned clients Launch, track, and follow up on immigration questionnaires Resolve missing or inconsistent information and ensure assignment‑ready files Proactively identify and escalate risks or issues to attorneys or management Client & Internal Coordination Manage shared client inboxes and respond to routine inquiries with professionalism and timeliness Serve as a senior point of contact for business immigration intake, process, and case status questions Partner closely with legal and operational teams to support smooth case progression Ensure all communications and documents are properly uploaded and organized in Firm systems Systems, Data & Reporting Maintain accurate and up‑to‑date immigration case data in immigration case management systems Perform audits and quality checks to ensure data integrity Generate and review reports, expiration tracking, and case status updates Operational Support & Team Contribution Monitor deadlines and drive timely follow‑up with clients and foreign nationals Support immigration‑related mail handling and administrative workflows Contribute to process improvements and operational initiatives Provide informal guidance or mentoring to junior team members, as needed Leverage your valuable skills and experience to make an impact at Fragomen: 2+ years of business immigration experience, ideally supporting corporate clients Hands‑on experience with nonimmigrant visas, including H‑1B, H‑1B1, TN, E‑3, L‑1/Blanket L‑1, O‑1, F‑1 OPT/STEM OPT, and options for dependents Hands‑on experience with immigrant / per