Audio Visual Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Technology Team as an Audio Visual Specialist located in our Atlanta office. We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team. This role will be based in our Atlanta office, on an in-office basis. This role reports to the Director of Enterprise Audio Visual. Position Summary The function of the Audio Visual Specialist is to provide setup and operation of small to large-scale audiovisual system configurations in a fast-paced conferencing center environment while ensuring complete customer satisfaction. This position reports to the Director of Enterprise Audio Visual and works directly with hospitality and other client services. The position requires the ability to work alternate schedules for special events including, but not limited to, irregular hours and on-call support during evenings, weekends and holidays. Key Responsibilities Coordinates audio/video calls with vendors, other offices and clients Operates and supports audiovisual systems Consults on, analyzes and configures the proper audiovisual components required for each event Manages, maintains and troubleshoots audiovisual equipment and components Attends meetings to discuss events and establishes audiovisual needs Documents and maintains audiovisual requirements per event Performs proficient, accurate and timely setup, operation, and breakdown of audiovisual equipment Tracks client support requests and system failures Escalates complex issues to advance support service teams and vendors Creates, edits and maintains training materials regarding common operations and support issues Edits video recordings Qualifications Skills & Competencies Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives Ability to establish and maintain productive working relationships with all levels of staff, including attorneys, peers and other departments Excellent customer service skills and strives to exceed client expectations Strong communication skills, including the use of active listening and the ability to convey information clearly in both written and verbal co