Field Service Engineer

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. The Field Service Engineer for Cytiva is responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to Life Sciences in the assigned area. This position reports to the Area manager and is part of the Equipment Service located in Korea and will be fully remote(Songdo base). What you will do: Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to Life Sciences in the assigned area. Diagnoses system failures and determines most cost-effective solution. Technical: Maintains all models specific to a modality in the assigned area Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems Customer satisfaction: Daily interface with doctors and technicians on equipment status issues Acts to ensure satisfaction to primary customers. LCT: Assists in Account