Office Technology Specialist

Office Technology Specialist Cooley is seeking an Office Technology Specialist to join the Technology team. About Cooley: Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners worldwide. We value and celebrate diverse perspectives and strive to create a workplace where every individual can thrive. At the core of Cooley’s success is the exceptional talent and unwavering spirit of our people. We embrace individuality while fostering a ‘one-firm’ culture where collaboration and creativity thrive. Our people are the foundation of our success and the driving force behind everything we do. Hybrid Schedule: As part of the Cooley culture, we recognize and appreciate the value of being together, in person, to build comradery with others in the office and to be a contributing member of the Cooley office. However, we also appreciate the benefits and flexibility that come from remote working. As such, the default assumption for employees and partners is a hybrid schedule: some in-office presence and some work from home days absent certain essential in-office roles that require five (5) days/week in-office. Position summary: Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Office Technology Specialist is expected to recognize that the Cooley Technology department is a service organization, first and foremost, and will be evaluated on this requirement equal in importance to the technical and operational responsibilities outlined later in this document. Under direction from the OTM and support to Assistant OTM’s, the Office Technology Specialist will ensure office computers, printers, scanners, telephones, and other computer or telephone-related devices are productively deployed and used. Assists service desk personnel and local OTM with troubleshooting and operational maintenance of desktop systems. Performs various technical duties, which include, but are not limited to, the following: Position responsibilities: Use ticketing system to track all customer reports of hardware, software, telephone, mobile device and peripheral problems Use User Experience Monitoring application on a daily basis Install and configure desktop, laptop, and telephone equipment in accordance with firm defined installation templates or guidelines Assist HR and Facilities with ergonomic equipment setups Install, troubleshoot and maintain PC peripheral equipment such as printers, scanners and mobile devices Provide on-site technical assistance, including computer setup and breakdown, office moves, troubleshooting of printer, scanner, mobile devices and other technology equipment support, as needed Actively participate in pilot groups and perform quality assurance of computer system builds, program deployment and updates Isolate customer problems with hardware and/or software as first-line support and escalates problem resolution to m