Senior Desktop Engineer

Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on Davis Polk for their most challenging legal and business matters. From offices in the world's key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions. Visit davispolk.com. Position Summary The Senior Desktop Engineer will be heavily client focused leading Level 3 support, administration, and engineering of desktop systems and end-user applications. This role plays a key part in designing, optimizing, and maintaining the desktop ecosystem, ensuring a seamless and efficient user experience. The ideal candidate is comfortable working directly with end users, troubleshooting complex issues, and collaborating cross-functionally with desktop engineering and support teams. Success in this role requires both hands-on technical expertise and the ability to contribute to strategic improvements in desktop infrastructure and application delivery. Essential Duties and Responsibilities Typical responsibilities include, but are not limited to, the following: Deployment, tracking, and compliance reporting for all OS, software, and third-party patches. Identify bugs and deficiencies in client management tools or processes, come up with remediation plan(s), and successfully implement those plans. Application deployment and troubleshooting using MECM; MECM agent and patching troubleshooting. Experience with creating SSRS reports for MECM (some knowledge of MS SQL and PowerBI). Resolve issues with patching and software deployment through remote management tools. Third level Windows desktop/laptop support and administration. Microsoft 365 Apps administration – deployment (C2R/ODT), update channel management, Microsoft 365 tenant configuration, and user/license administration via M365 Admin Center and PowerShell. Application Packaging - MSI & MSIX/MSIXbundle format using Flexera AdminStudio Tool preferred with experience converting to .intunewin (Win32 App). Working with and troubleshooting desktop builds (MECM OSD). Experience with Modern Driver Management. Participate in standard image development, management, QA testing, and deployment. Familiar with MECM hybrid-joined devices & co-management (Configuration, Compliance, Conditional Access, Scripts & Remediations) and Microsoft Intune (MEM/MDM) – device configuration profiles, compliance policies, Conditional Access, application deployment, and Proactive Remediations; experience with Entra ID-joined, hybrid-joined, and co-managed devices. Strong skills in Active Directory, DNS, DHCP, GPO, and Microsoft Entra ID (Azure AD); experience with hybrid identity, Conditional Access policies, and MFA/SSPR administration. Strong troubleshooting skills with multi-tier application and systems. Strong knowledge of PowerShell