Technical Specialist

Nashville, Tennessee Job Description The Technical Specialist provides advanced document processing services and general support, creating a variety of documents and materials using advanced knowledge of Microsoft Office Suite products and other firm supported software. The hours for this position are Monday – Friday, 3:00am – 12:00pm CT. KEY RESPONSIBILITIES Using word processing software and other technical applications to input, edit, format and spell-check documents. Using more advanced features of software applications. Assisting with more difficult and complex production assignments. Training and mentoring of document production specialists. Performing scanning, clean-up and formatting of images for more advanced level projects; proofreading. Responding to inquiries regarding status of projects; answering routine and complex questions regarding basic applications and department procedures. Assisting the IT department in answering routine and complex document processing questions as received through the help desk. REQUIRED EDUCATION, KNOWLEDGE & EXPERIENCE A minimum of 3-5 years’ experience working with and creating documents in a document production center or similar environment. Legal background experience is a plus. Certified as a Microsoft Certified Application Specialist (MCAS) with advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). REQUIRED SKILLS AND ABILITIES Proficiency with several of the following applications: ODSM Transcribing Software, DocXtools Expert, OmniPage 14, DealProof, document production tracking software programs, ServiceNow, Adobe, Best Authority, and Litera ChangePro and other Litera products. Experience processing pleading documents, including generating Tables of Authorities, is a plus. Accurate and proficient typing skills (minimum of 75 words per minute preferred). Ability to produce accurate work product with minimum revision. Excellent proofreading skills and technical aptitude and willingness to learn new applications. Ability to follow directions, work under pressure and use good judgment to perform tasks under limited supervision. Ability to analyze tasks to organize, prioritize and handle multiple projects. Ability to function in a high production environment. Strong customer service and communication skills and flexibility to handle any tasks that are needed. Maintain a flexible work schedule and work overtime as needed. PHYSICAL REQUIREMENTS Ability to sit and stand for extended periods. Ability to lift up to 25 pounds. Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer. If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com. We set a high bar for client service and regularly ask clients how we can do better. Our responsiveness has placed us among the Top 25 Most Recommended Law Firms Among GCs for five years running in BTI’s benchmark survey of corporate counsel. This link leads to the m