Head of Supply Chain-EU/UK

THE ROLE Head of Supply Chain, Planning, Inventory & Returns (UK/EUBased) We’re looking for a Head of Supply Chain, Planning, Inventory & Returns to lead Quince’s end-to-end supply chain operations across the UK and Europe while contributing to our global supplier network. In this role, you will build and oversee regional distribution and warehousing infrastructure, manage inventory planning across multiple markets, and optimize the customer returns journey. Success in this position means creating an agile, efficient, and scalable supply chain that supports both direct-to-consumer operations and global growth. This role is essential to advancing Quince’s mission to make luxury-quality essentials accessible and sustainable through operational excellence and innovation. Responsibilities Lead the setup, implementation, and ongoing operations of UK/EU-based distribution centers (DCs) and warehousing solutions. Define and execute regional supply chain strategies that align with global business goals and comply with local regulatory requirements. Partner cross-functionally with global teams to align forecasts, promotions, and fulfillment planning. Develop planning models and decision frameworks to minimize stockouts, reduce excess inventory, and improve cash flow. Oversee purchasing, replenishment cycles, and inbound logistics from global manufacturing partners. Build and manage mid- to last-mile logistics across the UK and Europe, leveraging both in-house and third-party logistics providers (3PLs). Implement a customer-centric returns and reverse logistics process that is efficient, cost-effective, and brand-aligned. Track and analyze returns trends to inform decisions on product, sizing, and packaging. Foster and maintain strong relationships with manufacturing partners across Asia, the EU, and other key regions. Support supplier onboarding, compliance, and performance management to ensure operational excellence. Negotiate favorable commercial terms that balance cost efficiency, ethical standards, and service levels. Qualifications Required: Bachelor’s degree in Supply Chain, Logistics, Operations Management, or a related field. 12+ years of experience in supply chain leadership with demonstrated success managing end-to-end global operations. Strong experience with global supplier management and UK/EU operational exposure. Proven track record in establishing and scaling distribution centers and warehouses, and optimizing eCommerce fulfillment across multiple markets. Expertise in demand planning, inventory optimization, and supply chain cost modeling. Hands-on experience with 3PL management, carrier negotiations, and reverse logistics. Proficiency with ERP, WMS, and supply chain planning tools (e.g., Anaplan, NetSuite). Preferred: Advanced degree (e.g., MBA, MSc in Supply Chain or Analytics) or professional certifications (e.g., CIPS, APICS, Six Sigma). Established network and deep knowledge of the European supply chain landscape, including regulatory and logistics nuances across EU markets. Experience applying AI and large language models (LLMs) to supply chain forecasting, automation, or decision-making. Exposure to digital supply chain transformation initiatives leveraging advanced analytics and intelligent automation. Track record of success in fast-scaling, high-growth environments, ideally in direct-to-consumer (DTC) or omnichannel commerce.