Senior Technology Trainer

Build your big career with the firm that does Big Law, Better. McDermott Will & Schulte is a leading global law firm that brings together more than 1,700+ lawyers and 1,400 business professionals. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by USA Today, Fortune, The American Lawyer, Vault and others. We are also certified by Great Place to Work. At McDermott, we don’t just invest in your future, we accelerate your career – wherever it may lead. That includes supporting you both in and outside of the office. With us, you’ll find: A firm where everyone belongs: Our award-winning culture prioritizes warmth and authenticity — we encourage you to be yourself! Enthusiasm for all perspectives: We’re smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive. Support to feel your best and do your best: Wellness is integral to building a successful career and a rich life. That’s why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance. Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence. Job Description: The Senior Technology Trainer designs and conducts general and legal-specific training programs for the firm’s personnel utilizing classroom, eLearning, and individualized training forums. This position ensures personnel comprehend the necessary software technology applications, tools, and features to perform the core functions of their jobs efficiently. The Senior Technology Trainer works under general supervision and relies on extensive experience and judgment to plan and accomplish goals. Essential Functions and Responsibilities: Analyze trends and user feedback to understand training needs Design, promote, and evaluate technology training and orientation programs to meet user needs Deliver in-person and virtual training designed to motivate participants, encourage engagement, and increase productivity, adapting training style as needed; includes new hire onboarding training and follow up, regional training, and customized training for practice groups, departments, teams, and individuals Troubleshoot and provides end user support related to software issues; tracks and resolves tickets in the IT Help Desk ticketing system based on internal resolution guidelines Create and maintain training materials, including outlines, reference guides, tips, visual aids, eLearning, communications, and course invitations Maintain firm-wide and regional office training schedules Work with IT and administrative leadership to identify training priorities and strategies Manage course sessions and user progress/attendance in the Firm’s Learning Management System (LMS) Analyze training program feedback, establish quality benchmarks, and develop improvement strategies Prepare traini