Technology Endpoint Engineering Manager

Technology Endpoint Engineering Manager Cooley is seeking a Desktop & Endpoint Engineering Manager to join the Technology team. Position summary: Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. Under the general guidance of the Associate Director of Associate Director of Technology - Office Tech Operations (East Coast) and Endpoint Engineering, the Technology Endpoint Engineering Manager leads the strategy, engineering, and delivery of secure, reliable endpoints (desktops, laptops, mobile, VDI) across physical and virtual environments for the firm. This role owns desktop images, app deployment, compliance, and team performance while partnering with stakeholders to drive attorney productivity and technology adoption. Specific duties and responsibilities include, but are not limited to, the following: Position responsibilities: Strategic management: Define and execute the endpoint roadmap, including modern management (Intune, Autopilot, JAMF, etc), patching, and compliance aligned with security standards Manage delivery of products and services within scope and budget from a variety of vendors and contractors Establish and document policies, practices, and working procedures needed for the supported applications and services to deliver their intended results and for the customers to make efficient and effective use of technology Provide ongoing guidance with respect to system usage and training Evaluate and integrate new tools/technologies; lead Technology Review Board contributions and project prioritization with PMO Collaborate with the Technology Project Management Office to prioritize and plan project activities taking factors such as deadlines and resource requirements into account; prepare comprehensive and well-structured proposals and plans to ensure that projects move to timely and successful completion; use the stipulated systems and processes for creating, tracking and reporting on project plans Establish KPIs (e.g., deployment success rates, patch latency, incident reduction) and report to leadership using metrics and user Prepare and provide time, cost and resource proposals and supporting materials for all system enhancements and customization work as needed for review and approval by Cooley management Improve and expand provided services Review manuals, periodicals, technical reports, and use online services to increase system knowledge and utilization Technical: Oversee design, testing, and deployment of OS images, app packages, GPOs, login scripts, and MDM policies for Windows/macOS/iOS/Android/BYOD in diverse global environments Manage release cycles, software licensing audits, and third-level escalations; ensure seamless integration with legal apps, M365, Windows 365/Nerdio, and AV/conferencing systems Act as an Analyst/Consultant and provide systems and applications integration advice and expertise as needed throughout the firm an