Technology Meeting Engineer

Technology Meeting Engineer Cooley is seeking a Meeting Engineer to join the technology team. Position summary: The Technology Meeting Engineer is responsible for the firm’s strategy, governance, support, and lifecycle management of the firm's Zoom platform and global meeting services. This role ensures reliable, secure, and high-quality meeting experiences across all offices by designing scalable Zoom architectures, establishing operational standards, and leading global meeting support operations. The Technology Meeting Engineer oversees the design, configuration, and lifecycle management of Zoom Rooms, Zoom Webinars, Zoom Phone integrations, and related AV technologies. The role partners closely with Audio Visual, Network, Security, and Office Technology Managers to ensure collaboration technologies are standardized, secured, optimized, and consistently supported across the firm. They are responsible for platform architecture, operational governance, user support strategies, and vendor coordination. This position also leads the meeting support teams responsible for assisting attorneys and staff with high-profile meetings, firmwide events, executive-level conferencing, and ensures seamless meeting delivery. Specific duties and responsibilities include, but are not limited to, the following: Position responsibilities: CORE AV / Collaboration Platform Architecture: Design and maintain the firmwide Zoom architecture, including Zoom Rooms, Zoom Meetings, Zoom Webinars, and platform integrations Define global standards for meeting configurations, room profiles, licensing models, and platform governance Ensure consistent deployment standards for Zoom-enabled meeting spaces across offices Oversee lifecycle management, upgrades, and refresh strategies for Zoom platform components Develop documentation for system configurations, security settings, and operational procedures Meeting Support Operations: Lead the meeting support team responsible for real-time meeting assistance and troubleshooting Develop support protocols for executive meetings, client events, webinars, and large-scale firmwide broadcasts Coordinate coverage across time zones to ensure 24/7 meeting support readiness Define escalation procedures and incident response workflows for meeting disruptions Enforce service level consistency and deliver exceptional meeting experiences Vendor & Platform Management: Serve as primary liaison with Zoom and related collaboration vendors Manage platform upgrades, new feature evaluations and rollouts, and service enhancements Evaluate new collaboration tools and integrations that enhance meeting experiences Monitor vendor performance, licensing utilization, and platform health metrics Collaboration with Office Technology Managers (OTM): Partner with OTMs on conference room deployments and Zoom Room integrations Provide architectural guidance for meeting technology deployments in new offices or redesigned conference rooms Support OTMs with escalated Zo